Maria Cecilia Tabunda
Quezon City,Philippines
Summary
Experienced Learning and Development Specialist with 12 year record of success in learning and development. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Looking to leverage 5 years in Cruise Line industry and 7 years in the BPO industry to take on a dynamic role.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Training Specialist
Norwegian Cruise Line
07.2018 - Current
- Oversees ship training center in order to consistently exceed guest expectations and provide the highest quality of product and services
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Trained and mentored crew members to fulfill various roles for career development or self improvement.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Facilitates training of crew members on service standards to improve guest satisfaction
- Documented participation and evaluated learning for each participant.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
Training Manager
Sykes Asia Inc
09.2017 - 07.2018
- Responsible for managing performance of the training supervisors and trainers: providing prompt and objective coaching; coordinating, planning and staffing to effectively and efficiently support both the new hire and continuous training needs of the programs
- Oversee implementation of all training process improvement to support the programs improvement when it comes to performance
- Oversee training needs analysis, design and development, implementation, program management, quality and instructional design to support the changes with the needs of the program
- Responsible for presentations regarding training performance to fellow senior leaders and to the clients
Learning Operations Manager
Convergys Philippines Services
11.2015 - 07.2017
- Oversee implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and Convergys programs to ensure superior workforce preparation
- This position will maintain ongoing partnerships with other business and resource units focused on reducing costs and continual performance improvement
- Leads development and implementation of key training processes for the organization
- Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
- Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
- Assists with the alignment of development priorities with the needs of the business/functions
- Supports achievement of financial goals, operational goals, and assigned metrics
- Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Training Supervisor
Convergys Philippines Services
05.2015 - 11.2015
- Lead team members, foster their professional development and growth, and promote teamwork and cooperation
- Establish and maintain a professional training environment including training facilities, equipment, trainer appearance and training materials
- Oversee all of the scheduling of training resources within the site
- Leads development and implementation of key training processes for the organization
- Manage the development of site-based curricula including new hires, new product introduction, and recursive modules
- Monitor instructor performance and provide coaching as required
- Partner with operations management to evaluate the effectiveness of new hire and ongoing training
- Serves as key training contact for clients to ensure continuity and successful implementation of training initiatives
Certified trainer
AT&T Prepaid Training POC, Convergys Philippines Services
09.2013 - 05.2015
- Leads the data collection on CSAT and FCR using various types of methodologies and provide analysis to Operations and Clients to ensure performance
- Interfaces with client and management to determine training requirements and up skilling requirements
- Manage data and create reports capturing performance gaps, achievements
- Identifies training and development needs
- Works very closely with Operations team to formulate training and non- training solutions
- Makes training plans as appropriate
- Evaluates training and development as well as trainers development for programs effectiveness
- Ensure that all classes and trainers meet client standards and expectations
- Manages the Product Training team (which may include Change management)
- Set measures of trainer effectiveness
- Recommends changes to curriculum, methods or activities based on observations during training delivery, for Communications and Culture Training
- Delivers all new hire CCT training
- Monitors and reports the progress of the new hire till they go into PST
- Able to train both Communications and Culture Training and Product Specific Training
LEAP Trainer
Convergys Philippines Services
01.2011 - 09.2013
Education
BS - Interior Design
Philippine School of Interior Design
BS - Interior Design
Assumption College
Skills
- Motivational Speaking
- Coaching and Development
- Business Needs Analysis
- Innovative Training Approaches
- Project Implementation
Certification
- Certified Health Communications Inc. Training Intervention Procedures
- Leadership. Execution. Accountability. Performance Training with AT&T in 2012.
Timeline
Training Specialist
Norwegian Cruise Line
07.2018 - Current
Training Manager
Sykes Asia Inc
09.2017 - 07.2018
Learning Operations Manager
Convergys Philippines Services
11.2015 - 07.2017
Training Supervisor
Convergys Philippines Services
05.2015 - 11.2015
Certified trainer
AT&T Prepaid Training POC, Convergys Philippines Services
09.2013 - 05.2015
LEAP Trainer
Convergys Philippines Services
01.2011 - 09.2013
BS - Interior Design
Philippine School of Interior Design
BS - Interior Design
Assumption College
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