Maria Cervera

• Ensured customer satisfaction by selecting quality merchandise and choosing substitutions if requested.
• Provided satisfactory customer service by answering questions regarding products, helping to locate products in-store, and performing price checks.
• Answered phone calls, assisted customers with checking in, and made sure all customers were aware of their orders being ready for pick-up.
• Operating digital device to select items ordered by customers, organize orders in the storage area, and perform quality checks.
• Worked arduously and diligently through the height of many chaotic time periods, successfully completing tasks and exceeding the expectations of a normal employee.
• Gained invaluable experience on how to work cohesively in a team setting, elevated my communicative abilities, and exercised my ability to sense the needs of my co-workers in order to assist and achieve our objectives.

-The primary purpose of this position is to accurately select GIANT Direct orders throughout the store, while maintaining all company service policies and established procedures including safety, food safety, and sanitation practices

-Shopping multiple customer orders, using designated tools and equipment, while simultaneously assisting customers in store.

-Differentiate various types of produce merchandise, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.)

-Had the opportunity to work as a Facilitator as well, which included duties related to those of the Shopper, and organizing the groceries in the designated staging room

-Answering phone calls regarding the arrivals of the customers, and making sure the correct orders are being delivered.

-Being up to date with new orders for every hour, sending orders to the deli and seafood, and substituting unsatisfactory items.

-Greeting customers and distributing menus-Obtain and Maintain a working knowledge of all food menus, including carryout and catering menus

-Assist back of house team with carrying plates and beverages

-Assist with setting tables for incoming customers

-Maintain sanitary rules and food safety regulations

-Respond to questions and complaints kindly and considerately

-Communicate with servers and kitchen staff on orders and customer requests

-Inform restaurant management of customer feedback or complaints to keep the operation running smoothly

-Cashing out bills and returning change as needed

-Preparing the bill or bills as requested

-Working in a highly demanding, fast-paced environment

-Working arduously and diligently during a Grand Opening, sometimes working all-day double shifts

-Making sure all stations met high sanitary standards and made sure we were all stocked with necessities on the tables

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• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Controlled line and crowd with quick, efficient service.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Cleaned counters, machines, utensils, and seating areas daily.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.