Maria Charlene Rivera
Santa Barbara,CA
Summary
Proven track record in operations management and customer service, demonstrated at Obsidian Print & Stitch with significant revenue growth and enhanced team productivity. Skilled in marketing and business development, I excel in strategic planning and effective communication, ensuring high-quality service delivery and operational efficiency. Passionate about achieving results through innovation and a positive attitude.
Overview
10
10
years of professional experience
Work History
Manager
Obsidian Print & Stitch
02.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Caregiver
Private
05.2018 - 01.2021
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Lab Technician
Lags Medical Centers
02.2016 - 04.2018
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Collaborated with multidisciplinary teams for timely completion of research projects.
Warehouse Associate
Catholic Charities/Food Pantry
03.2014 - 01.2016
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Education
High School Diploma -
Santa Barbara Continuation High School
Santa Barbara, CA06.2008
Skills
- Operations Management
- Marketing
- Contract Management
- Business Development
- Sales management
- Customer Service
- Positive Attitude
- Documentation And Reporting
Timeline
Manager
Obsidian Print & Stitch
02.2021 - Current
Caregiver
Private
05.2018 - 01.2021
Lab Technician
Lags Medical Centers
02.2016 - 04.2018
Warehouse Associate
Catholic Charities/Food Pantry
03.2014 - 01.2016
High School Diploma -
Santa Barbara Continuation High School
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