Maria Charlotte Tapia
Lillington,NC
Summary
Driven by results, excelled at Bath & Body Works by enhancing store performance through exceptional customer service and effective team leadership. Gifted in overseeing all facets of customer-facing and back-end operations. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Bath & Body Works
01.2022 - Current
- Accountable for the overall store performance including, customer experience, associate experience, and growing conversion to deliver sales plan.
- Primary focus in delivering results and empowering team by delegating responsibilities to ensure the execution of the company's fundamentals and values.
- Creating daily, weekly and monthly action plans to deliver results.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assist district manager in training other store managers and sales lead team of other stores in our district.
- Managed inventory, cash, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through continues teaching,coaching and training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on sales projection, payroll and company requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with district manager, corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained member of management and sales associates.
Assistant Store Manager
Bath & Body Works
07.2019 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and coached staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Retail Supervisor
Bath & Body Works
09.2017 - 07.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Coordinated closely with Store Manager regarding upcoming events or promotions that would require additional planning or resources.
Sales Associate
Bath & Body Works
05.2017 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training and mentoring new team members, sharing best practices for customer engagement and product knowledge to help them succeed in their roles.
Education
Bachelor of Science - Management And Entrepreneurship
Angeles University Foundation
Angeles City, Philippines04.2017
High School Diploma -
Overhills High School
Spring Lake, NC01.2011
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Store Merchandising
- Outstanding Communication Skills
- Shift Scheduling
- Employee Training
- Recruitment and Hiring
- POS Systems
- Policies and Procedures
Accomplishments
- Managed a store that exceeded company expectations in every category 2 years in a row.
- Manage a team of 35 staff members.
Timeline
Store Manager
Bath & Body Works
01.2022 - Current
Assistant Store Manager
Bath & Body Works
07.2019 - 01.2022
Retail Supervisor
Bath & Body Works
09.2017 - 07.2019
Sales Associate
Bath & Body Works
05.2017 - 09.2017
Bachelor of Science - Management And Entrepreneurship
Angeles University Foundation
High School Diploma -
Overhills High School
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