Maria Christina Heng
Crescent City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
AFH Provider/Owner/Caregiver
Self Employed/DSHS Contractor
Kirkland, WA
01.2004 - 11.2021
- Evaluated injured or ill persons to determine nature and extent of concerns.
- Learned new techniques to better serve patients' needs.
- Kept up with continuing education requirements to maintain certification.
- Prioritized medical procedures based on severity of concern and available resources.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Observed residents medication reactions, reporting any health concerns or behavioral changes.
- Administered personal care to residents and championed clients independence and well being.
- Developed strong and trusting rapport with each resident to facilitate best possible care and assistance.
- Authored and maintained household office, AFH operations, manuals, WAC requirements, confidentiality requirements, charting/documentation.
- Liaised with case managers, healthcare providers and clients family members about care plans, progress, changing health conditions and other plans for long term success.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Managed all AFH’s budget, reordering of medical supplies, administrative duties, property, home maintenance and bill payments.
- Learned how to deal with stressful situations and stay professional.
- Provided care and services identified in the Negotiated care plan.
- Built loyal and retained residents by providing empathetic, loving and caring service.
- Prepared clients by explaining scheduled treatments and activities.
- Upheld DSHS standards and compliance requirements for operations.
- Processed invoices using Provider One.
- Maintained a clean, healthy, loving and safe environment to residents.
- Documents objective data and routine aspects of clients care.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Associate Degree In Nursing - LPN
Lake Washington Technical Academy
Kirkland, WA1995
General Studies -
Bellevue College
Bellevue, WA1993
Skills
- 17 years of Adult Family Home Provider/Owner/Caregiver
- Organized and detail oriented
- 32 years of customer service
- Resourceful and Committed
- Motivated, fast learner, hardworking and reliable
- Strong skills in time management and prioritizing tasks
- Basic computer skills
Timeline
AFH Provider/Owner/Caregiver
Self Employed/DSHS Contractor
01.2004 - 11.2021
Associate Degree In Nursing - LPN
Lake Washington Technical Academy
General Studies -
Bellevue College
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