Maria Clara Castro
Billerica,MA
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results. Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Equipped with foundational knowledge in immigration and family law and proficient in languages and legal verbiage. Committed to making significant impact through dedication and proactive approach.
Overview
4
4
years of professional experience
Work History
Receptionist
The Residence at Bedford
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with residents and family members through professional demeanor and excellent interpersonal skills.
Lead Waiter
Carleton-Willard Village
02.2024 - 08.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained cleanliness and organization of front-of-house areas to uphold the village's reputation for excellence in hygiene standards.
- Mentored new hires on restaurant policies, menu items, and best practices in customer service to enhance overall performance of the team.
- Reduced order errors by accurately recording guest preferences and communicating them clearly to the kitchen staff.
- Improved communication within the team through regular briefings and debriefings, resulting in a more cohesive work environment.
- Exceeded guest expectations by going above and beyond regular service duties, such as accommodating special requests or dietary restrictions.
- Optimized seating arrangements for large parties, ensuring timely service and maximum guest satisfaction.
Legal Assistant
Arold Law Firm
10.2023 - 12.2023
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Created spreadsheets to track client progress and document billable hours.
- Communicated pertinent information to clients via phone, email, and mail.
Paralegal
Law Office Of Adam S. Elman
05.2023 - 08.2023
- Same as above.
Paralegal
Law Office Of Stephen E. Bandar
03.2022 - 05.2023
- Same as above.
E-Commerce Manager
Mary Milanez Conceito
11.2020 - 06.2021
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Helped find leading online retailers and platforms to connect with consumers.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
Associate of Arts - History, Politics, And Global Studies
Middlesex Community College
Bedford, MA06-2025
High School Diploma -
J Oliveira High School
Fortaleza, Brazil06.2019
Skills
- Fast learner
- Attention to detail
- Positive attitude
- Ethical awareness
Adept in identifying academic goals and reading comprehension, as well as building oral arguments, showcased with legal research and evidence gathering Proficient at exhibit preparation and organization, proofreading, reviewing and creating case summaries and assisting lawyers in legal and court processes Clear understanding of confidentiality and case management, as well as scheduling Well-versed in case file preparation, drafting motions, filing pleadings and court document filing Innovative work in troubleshooting complex problems and innate communication skills
- Email and telephone etiquette
- Relationship building
- Organizational skills
- Task initiative
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Receptionist
The Residence at Bedford
09.2024 - Current
Lead Waiter
Carleton-Willard Village
02.2024 - 08.2024
Legal Assistant
Arold Law Firm
10.2023 - 12.2023
Paralegal
Law Office Of Adam S. Elman
05.2023 - 08.2023
Paralegal
Law Office Of Stephen E. Bandar
03.2022 - 05.2023
E-Commerce Manager
Mary Milanez Conceito
11.2020 - 06.2021
Associate of Arts - History, Politics, And Global Studies
Middlesex Community College
High School Diploma -
J Oliveira High School
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