Mariaclara Oliveira Lemes
Brentwood,NY
Summary
A collaborative team player with a proactive approach, known for taking initiative and going above and beyond to contribute to team success. Demonstrated expertise in customer service, sales, and human resources - with a proven track record of delivering high-quality results under pressure. Recognized for strong problem-solving abilities, attention to detail, and the ability to consistently meet or exceed performance targets.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Brick-It
03.2023 - 07.2024
- Handle inbound and outbound customer calls, emails, and live chats.
- Address customer inquiries, complaints, and feedback in a professional and courteous manner.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. In addition, addressing their needs and working towards solutions that benefit both the customer and the company.
Administrative Assistant
Bohlsen Resturant Group
06.2021 - 10.2023
- Perform general office duties such as filing, scanning, and copying documents.
- Manage office supplies inventory, including ordering and restocking as necessary.
- Maintain and organize office systems, including filing and document management.
- Answer and direct phone calls, emails, and other correspondence.
- Ensure adherence to company policies and procedures.
- Maintain confidentiality of sensitive information and handle it with discretion.
- Greet and assist visitors and clients, ensuring a positive experience.
- Address and resolve customer inquiries and issues in a professional manner.
Education
High School Diploma -
Brentwood Highschool
Brentwood, NY06.2021
Skills
- Verbal and Written Communication
- Analytical Thinking
- Conflict Resolution
- Networking
- Data Entry
- Data Collection
- Consultative Sales
- Goal-Oriented
- Adaptability
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Brick-It
03.2023 - 07.2024
Administrative Assistant
Bohlsen Resturant Group
06.2021 - 10.2023
High School Diploma -
Brentwood Highschool
Similar Profiles
Nathan LarsonNathan Larson
Apprentice at Brick By Brick MovingApprentice at Brick By Brick Moving
Jackie van GelderenJackie van Gelderen
Project Manager at BRICK Design / BRICK SocialsProject Manager at BRICK Design / BRICK Socials
Lauren KatzLauren Katz
Property Manager at Brick and Mortar Property ManagementProperty Manager at Brick and Mortar Property Management