MARIA CLAUDIA ANGULO HERNANDEZ

• Managed and planned wholesale logistics in all phases, transportation details and customer service solutions.

• Managed online and physical tracking of inventory.

• Generated packing lists, shipping labels, invoices and bills of lading to accompany shipments.

• Trained and mentored associates to teach daily tasks and procedures.

• Delivered excellent customer service.

• Monitored employee performance and identified performance gaps.

• Generated repeat business by responding to concerns and maintaining friendly relationships with clients.

• Reviewed customer feedback to make operational improvements and promote satisfaction.

• Organized resources, supplies and teams to meet operational demand.

• Coordinated operations successfully to uphold reputation for professionalism and results.

• Managed daily financial transactions and maintained financial reports.
• Developed promotional activities to improve sales.
• Obtained customer feedback to improve quality service.
• Managed staff training and appraisal programs.
• Maintained operational performance with skillful execution of opening and closing procedures.

• Participated in the creation of health intervention and prevention projects.

• Translation of customer support material.

• Answered phone inquiries to direct calls and provide basic company information.

• Shadowed multiple office positions to train for variety of tasks.

• Helped clients or patients fill out forms and applications.