Maria Claudia Castellar Caro
Bergenfield,NJ
Summary
Smoothly support and motivate bar staff to enhance team performance. Skilled in training and mentoring team members by leveraging 3 years of bar, restaurant, and leadership experience. Positive and upbeat leader with clear communication style and expert service knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Noches De Colombia - Paterson
09.2023 - 01.2025
- Trained 7 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Planned and executed promotions and special events in close collaboration with management.
Bartender
Noches De Colombia - Paterson
06.2023 - 09.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Waitress Supervisor
Noches De Colombia - Paterson
01.2023 - 04.2023
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Monitored food preparation, production, and plating for quality control.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Supervised food presentation and plating to enhance visual appeal.
Waitress Trainee
Noches De Colombia - Paterson
07.2022 - 12.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bakery Attendant
Noches De Colombia - Paterson
02.2022 - 07.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Inspected goods to establish accurate pricing and labeling.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Measured and mixed ingredients accurately to assist in baking process.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
La Candelaria School
San Jacinto, Bolivar - Colombia12-2016
Skills
- Bartending expertise
- Social media marketing
- Sales promotion
- Policy enforcement
- POS system operation
- Liquor restocking
- Menu development
- Mixology
- Bar restocking
- Order management
Certification
Shake N' Pour - Bloomfield, NJ
Key Highlights of the Certification:
1. Advanced Skill Development: The certification program covers advanced mixing techniques, cocktail creation, and flavor profiling, enabling professionals to craft innovative and classic beverages with precision.
2. Extensive Knowledge: Certified bartenders and mixologists gain in-depth knowledge of spirits, liquors, wines, beers, and mixers, including their origins, production methods, and pairings.
3. Industry Recognition: Earning this certification enhances credibility and distinguishes individuals in the competitive hospitality industry, opening doors to higher-paying positions and prestigious establishments.
4. Safety and Compliance Training: The program includes essential training in alcohol laws, responsible serving practices, and customer safety, ensuring compliance with regulations and promoting responsible consumption.
5. Creativity and Innovation: Certified mixologists are equipped to experiment with ingredients and presentation, pushing the boundaries of traditional bartending to create signature drinks that enhance the customer experience.
6. Career Advancement: This certification is a stepping stone to roles such as bar manager, beverage director, or even entrepreneurship in opening a bar or lounge.
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Bartender Supervisor
Noches De Colombia - Paterson
09.2023 - 01.2025
Bartender
Noches De Colombia - Paterson
06.2023 - 09.2023
Waitress Supervisor
Noches De Colombia - Paterson
01.2023 - 04.2023
Waitress Trainee
Noches De Colombia - Paterson
07.2022 - 12.2022
Bakery Attendant
Noches De Colombia - Paterson
02.2022 - 07.2022
Shake N' Pour - Bloomfield, NJ
Key Highlights of the Certification:
1. Advanced Skill Development: The certification program covers advanced mixing techniques, cocktail creation, and flavor profiling, enabling professionals to craft innovative and classic beverages with precision.
2. Extensive Knowledge: Certified bartenders and mixologists gain in-depth knowledge of spirits, liquors, wines, beers, and mixers, including their origins, production methods, and pairings.
3. Industry Recognition: Earning this certification enhances credibility and distinguishes individuals in the competitive hospitality industry, opening doors to higher-paying positions and prestigious establishments.
4. Safety and Compliance Training: The program includes essential training in alcohol laws, responsible serving practices, and customer safety, ensuring compliance with regulations and promoting responsible consumption.
5. Creativity and Innovation: Certified mixologists are equipped to experiment with ingredients and presentation, pushing the boundaries of traditional bartending to create signature drinks that enhance the customer experience.
6. Career Advancement: This certification is a stepping stone to roles such as bar manager, beverage director, or even entrepreneurship in opening a bar or lounge.
High School Diploma -
La Candelaria School
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