Maria Corazon Lutz
Ashland,NY
Summary
Proactive Data/Intake Specialist, Case Manager, and Customer Service Manager with extensive experience in data validation, analysis, and client engagement. Expert in SQL, data mapping, and maintaining compliance in case documentation. Known for resolving customer issues effectively and leading teams to enhance customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Data/Intake Specialist
Job Point
Columbia, MO
10.2023 - Current
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Leveraged talents in data analysis to uncover key insights and visualize data.
Case Manager
COPIC/WIOA
Columbia, MO
09.2022 - 09.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Service Manager
Walmart
Columbia, MO
07.2012 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree - Office Technology
Subic Skills Training And Assessment Center
Philippines06.1989
High School Diploma -
St. Anthony's High School
Philippines03.1989
Skills
- SQL knowledge
- Data Validation
- Data Mapping
Languages
Filipino/Tagalog
Native or Bilingual
Timeline
Data/Intake Specialist
Job Point
10.2023 - Current
Case Manager
COPIC/WIOA
09.2022 - 09.2022
Customer Service Manager
Walmart
07.2012 - 09.2021
No Degree - Office Technology
Subic Skills Training And Assessment Center
High School Diploma -
St. Anthony's High School