Maria Creselda Ferrer
Kansas City,MO
Summary
Reliable Machine Technician with a solid background in equipment maintenance and quality control. Expertise in diagnosing issues and conducting thorough inspections, ready to support operational excellence and contribute to team success.
Overview
22
22
years of professional experience
Work History
Skilled Machine Technician-Level 1
Panasonic Energy
07.2025 - Current
- Performed regular maintenance and diagnostics to ensure optimal equipment functionality.
- Support data analysis efforts to identify trends and implement countermeasures.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Monitored production lines for quality assurance and safety compliance.
- Collaborated with team members to optimize workflow and reduce downtime.
- Conducted comprehensive testing pre-start after cleaning machines or maintenance tasks to confirm optimal performance before resuming operation.
- Assist in performing root cause analysis and support corrective action implementation.
- Ability to train others at same or lower level within function area.
- Diagnosed equipment issues by analyzing error messages and testing results.
- Participate in maintaining 6S and area cleanliness standards.
Customer Service Representative
American Airlines
05.2023 - 04.2025
- Resolved customer inquiries effectively, ensuring high satisfaction and loyalty.
- Managed flight reservations and ticketing using proprietary airline systems.
- Assisted in baggage claim processes, facilitating seamless travel experiences.
- Provided information on flight schedules, policies, and procedures to customers.
- Handled escalated customer concerns with professionalism and empathy.
Manufacturing Technician
MilliporeSigma
01.2022 - 05.2023
- Responsible for the hands-on production of life science products while strictly adhering to safety and quality regulations like cGMP (current Good Manufacturing Practices)
- Set up and operate specialized processing equipment such as high-throughput bag lines,filter integrity testers, and pumps.
- Perform aseptic gowning and hand filling operations
- Processing(Powder Media):At specific sites like Lenexa, this includes loading chemicals into stainless-steel blenders,milling,and monitoring automated processes.
- Maintain accurate and complete records in SAP and paper logbooks,ensuring compliance with GDP(Good Documentation Practices) and quality guidelines.
- Clean and sanitize equipment and manufacturing suites (cleaning in place/COP/CIP) to prevent contamination.
- Perform routine maintenance,troubleshoot equipment issues,and escalate deviations to supervisors.
- Collect samples immediately after a batch completes the milling process to verify the grinding efficiency and ensure the powder meets specifications.
- Ensuring that all sampling tools are sanitized to prevent cross-contamination, and every sample must be immediately labeled and recorded in the batch record or SAP.
- Participate in safety training,dispose of process waste safely.
Assembly Operator
Matech
11.2016 - 06.2021
- Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
- Improved product quality by performing thorough inspections during the assembly process, identifying defects, and taking corrective actions as needed.
- Assembled small parts of firearms components by examining connections for correct fit and fastening parts and subassemblies.
- Consistently met or exceeded production targets by skillfully operating assembly machinery and equipment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Enhanced production efficiency by assembling components according to specifications and quality standards.
- Regularly communicated progress updates with supervisors to ensure all project timelines were met successfully.
- Contributed to on-time delivery of products by efficiently completing assigned tasks within established timeframes.
Production Staff Member
Cebu Toyo Corporation
07.2004 - 01.2006
- Measure lens thickness,radius of curvature, and surface geometry using precision tools such as calipers, micrometers and gauges.
- Visually and technically inspect lenses for physical damage,scratches or cosmetics flaws before and after processing.
- Record measurement data on in-process inspection sheets and verify that all data matches customer requirements.
- Adhere to strict health and safety standards and maintain a clean, organized workstation.
- High attention to detail for measuring in thickness and curvature. Ability to perform arithmetic,decimals, and unit conversions (metric/standard).
Education
Bachelor of Science - Computer Science
Cebu Institute Of Technology
Cebu City PhilippinesHigh School Diploma -
San Antonio National High School
San Antonio Titay Zamboanga PhilippinesSkills
- Machine operation
- Mechanical troubleshooting
- Hand and power tools
- Equipment inspection
- Calibration procedures
- Documentation and reporting
- Teamwork and collaboration
- Attention to detail
- Reliability
- Adaptability and flexibility
- Quality control
- Continuous improvement
Languages
Filipino
Native or Bilingual
Timeline
Skilled Machine Technician-Level 1
Panasonic Energy
07.2025 - Current
Customer Service Representative
American Airlines
05.2023 - 04.2025
Manufacturing Technician
MilliporeSigma
01.2022 - 05.2023
Assembly Operator
Matech
11.2016 - 06.2021
Production Staff Member
Cebu Toyo Corporation
07.2004 - 01.2006
Bachelor of Science - Computer Science
Cebu Institute Of Technology
High School Diploma -
San Antonio National High School