Maria Cristina Grajeda
Reno,NV
Overview
22
22
years of professional experience
Work History
Family Services Specialist II
State Of Nevada Division Of Welfare And Supportive Services
04.2010 - Current
- Assist clients in completing applications for assistance "Snap,Tanf, Medical/Mabbd'.
- Conducted intake interviews as specified by policy and procedures for all programs, "Snap,Tanf,Medical/Mabbd'.
- Elicit information to determine public assistance.
- Verify information provided to determine eligibility "approved,deny or reinstate benefits".
- Research and verify information provided by clients" accessing interface systems ad verbally contacting".
- Complete manual budget to determine eligibility based on wages and discuss eligibility requirements with client.
- Assist families finding additional resource such as housing,employment, WIC, social services and daycare.
- Document all communication with applicants and input information pertaining to their case and explain benefit process.
- Address clients concerns, requests and complaints with professionalism.
- Utilize policy and procedures for accurate determination and timely processing.
- Work independently answering telephones professionally and courteously identifying clients by asking pertinent questions and answering their questions utilizing office manuals and procedures.
- Assist with training and mentoring new employees.
- Attended and participated staff meetings and training seminars.
Family Service Specialist III
State Of Nevada Division Of Welfare And Supportive Services
01.2015 - 10.2019
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assist families in achieving financial and medical support for their children.
- Responsible for establishing and enforcing court orders pursuant to policy, state, and federal laws.
- Processing case referrals accurately and timely; maintain 400-600 caseloads; resolving routine problems.
- Preparing necessary legal documents, and working with outside agencies (District Attorney's Offices, private attorneys, eligibility staff, other child support offices out of state and various employers.
- Assist in training and mentor new hired employees.
Reception Administrator
Hawc Community Health Centers
02.2010 - 04.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Administrative Assistant
Tahoe Luxury Properties
04.2008 - 05.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversee check in workers for vacation rentals.
- Coordinated and scheduled housekeeping/ snow removal for over 100 vacation rentals for arrivals and departures.
- Prepared invoices for homeowners for any maintenance needed on their rental homes.
Client Service Specialist I
Placer County Health And Human Services
01.2003 - 04.2008
- Case management of 300-500 cases of intake and ongoing tasks.
- Assist clients in completing applications for assistance"Snap,Tanf, Medical/Mabbd.
- Conducted intake interviews as specified by policy and procedures for all programs, "Snap,Tanf,Medical/Mabbd.
- Elicit information to determine public assistance.
- Verify information provided to determine eligibility "approved,deny or reinstate benefits".
- Research and verify information provided by clients" accessing interface systems ad verbally contacting".
- Complete manuel budget to determine eligibility based on wages and discuss eligibility requirements with client.
- Assist families finding additional resource such as housing,employment, WIC, social services and daycare.
- Document all communication with applicants and input information pertaining to their case and explain benefit process.
- Address clients concerns , requests and complaints with professionalism.
- Utilize policy and procedures for accurate determination and timely processing.
- Work independently answering telephones professionally and courteously identifying clients by asking pertinent questions and answering their questions utilizing manuals.
- Assist with training and mentoring new employees.
- Attended and participated staff meetings and training seminars.
- Crossed trained as WIC program specialist, filled in when as backup worker. Conducted nutrition classes and issued food vouchers.
Administrative Assistant
Placer County Health And Human Services
01.2002 - 01.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Intake and register new applications for welfare assistance programs.
- Schedule interview appointments for clients.
- Translated for non-English clients.
- Crossed trained as administrative assistant for welfare office and community clinic.
- Registered/checked in patients. Processed their insurance information.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
Some College (No Degree) - Child Development
Saddleback College
Mission Viejo, CASkills
- Excellent communication skills
- Bilingual
- Customer service
- Case Management
- Flexible
Timeline
Family Service Specialist III
State Of Nevada Division Of Welfare And Supportive Services
01.2015 - 10.2019
Family Services Specialist II
State Of Nevada Division Of Welfare And Supportive Services
04.2010 - Current
Reception Administrator
Hawc Community Health Centers
02.2010 - 04.2010
Administrative Assistant
Tahoe Luxury Properties
04.2008 - 05.2009
Client Service Specialist I
Placer County Health And Human Services
01.2003 - 04.2008
Administrative Assistant
Placer County Health And Human Services
01.2002 - 01.2003
Some College (No Degree) - Child Development
Saddleback College
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