Maria Cristina Owera- Banal
Winnetka ,CA
Summary
Dynamic Community Liaison Officer with a proven track record at Ayva Homehealth Services, excelling in community engagement and stakeholder management. Expert in fostering relationships and enhancing service delivery, I effectively organized health awareness workshops and collaborated with healthcare professionals to improve patient care plans, demonstrating cultural sensitivity and strong public speaking skills.
Overview
23
23
years of professional experience
Work History
Community Liaison Officer
Ayva Homehealth Services
11.2024 - Current
- Fostered community relationships to enhance client outreach and service engagement.
- Collaborated with healthcare professionals to coordinate patient care plans effectively.
- Conducted assessments to identify community needs and improve service delivery.
- Organized workshops and events to promote health awareness and resource accessibility.
- Served as primary point of contact for inquiries from clients and families regarding services.
- Monitored program effectiveness, providing insights for continuous improvement initiatives.
Unit Clerk
Dignity Health Northridge Hospital Medical Center
08.2002 - Current
- Assisted with patient registration upin arrival in the unit.
- Managed incoming calls and directed inquiries to appropriate departments/personnel for timely response.
- Organized and maintained patient records, ensuring accuracy and compliance with privacy regulations.
- Provided clerical support to medical staff by preparing documents and managing correspondence efficiently.
- Coordinated supply inventory, supporting the needs of healthcare professionals in fast-paced environment.
- Facilitated communication between patients and healthcare providers to enhance service delivery experience.
- Learned electronic health record system for accurate data entry and retrieval of patient information.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
Education
Health Sciences
Our Lady of Fatima College
Valenzuela, Metro Manila03.1997
St. Mary's College
Meycauayan, Bulacan03.1993
Skills
- Community engagement
- Cultural sensitivity
- Volunteer management
- Stakeholder management
- Public speaking
- Community networking
Languages
Tagalog
Native or Bilingual
Timeline
Community Liaison Officer
Ayva Homehealth Services
11.2024 - Current
Unit Clerk
Dignity Health Northridge Hospital Medical Center
08.2002 - Current
Health Sciences
Our Lady of Fatima College
St. Mary's College
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