Maria Cristina Sotto
140 Anamuli St. Kahului ,HI
Summary
Dynamic professional with a proven track record at Wholefoods Market, excelling in performance monitoring and client service. Recognized for implementing process improvements that enhanced customer satisfaction and streamlined operations. Adept at motivational leadership, fostering collaborative environments, and training new team members to achieve operational excellence.
Overview
22
22
years of professional experience
Work History
Assistant Team Leader - Prepared Foods
Whole Foods Market MMM
70 E Kaahumanu Ave, Kahului, Hi 96732
01.2023 - Current
- Assisted team leader in daily operations, ensuring efficient workflow and communication among staff.
- Supported training initiatives for new employees, enhancing onboarding experience and retention rates.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Implemented process improvements that streamlined customer service interactions and reduced wait times.
- Collaborated on promotional campaigns, increasing product visibility and customer engagement within the store.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business opportunities.
- Worked with customer service representatives to handle escalated customer issues.
Operation - Culinary - Kitchen Production
Whole Food Market
70 E Kaahumanu Ave, Kahului, Hi 96732
01.2016 - 02.2023
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Team Training - Prepared Foods
Whole Foods Market
70 E Kaahumanu Ave, Kahului, Hi 96732
01.2004 - 12.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
Food Runner - Prepared Food
Whole Foods Market
70 E Kaahumanu Ave, Kahului, Hi 96732
08.2013 - 01.2016
- Delivered food orders promptly to customers, ensuring accuracy and satisfaction.
- Collaborated with kitchen staff to coordinate efficient order preparation and service.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Assisted in training new food runners on operational procedures and best practices.
Education
Bachelor of Science - Marketing
College of The Holy Spirit of Tarlac
Philippines 03.2003
Bachelor of Science - Marketing
Saint Louis University
Baguio, Philippines03.2000
Skills
- Performance monitoring
- Microsoft Office Suite
- Motivational leadership
- Microsoft windows XP professional
- Safety
- Client service
- Performance improvement
Accomplishments
20 K Club - Wholefoods Market
State Food safety Food Handler - State Food Safety
Managerial safety Food Handler - State Food Safety
Culture Champion - February 2020
Timeline
Assistant Team Leader - Prepared Foods
Whole Foods Market MMM
01.2023 - Current
Operation - Culinary - Kitchen Production
Whole Food Market
01.2016 - 02.2023
Food Runner - Prepared Food
Whole Foods Market
08.2013 - 01.2016
Team Training - Prepared Foods
Whole Foods Market
01.2004 - 12.2022
Bachelor of Science - Marketing
College of The Holy Spirit of Tarlac
Bachelor of Science - Marketing
Saint Louis University