Maria Cristina Velez-Zoumas
West Palm Beach,Florida
Summary
Proven Luxury Estate/Property Manager with a track record of enhancing property standards and maximizing profitability for Self Employed Services. Skilled in Maintenance Coordination and adept at fostering homeowner and contractors relations, demonstrated through improved customer satisfaction scores. Excelled in staff management, ensuring legal compliance and effective marketing strategies. Achieved significant project completions under budget, showcasing exceptional multitasking and financial reporting capabilities. Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Estate/Property Manager, Representative
Self-employeed
11.2009 - Current
- Maintained original data and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Developed and maintained relationships with home owner and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed annual operating budgets and forecasts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Life, Health, and Annuities Agent
Self Employed Services
05.2008 - 11.2012
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Educated clients on insurance policies and procedures.
- Researched and identified potential new markets.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Conducted research and identified market trends to develop better strategies for sales.
Coordinator of Selections
G.W. Purucker Homes/Purucker & Marrano Homes
02.2003 - 02.2008
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed and executed pre-construction milestones on project schedule.
- Held construction progress and regular status meetings with project team.
- Kept projects on schedule and within budget while serving as project leader.
- Formulated quality assurance and safety standards to comply with construction plans.
- Supervised day-to-day activities of 10 plus -person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Identified and resolved construction issues promptly to prevent delays.
- Worked directly with clients and Interior Designers.
Education
Bachelor of Science - Health Care Management And Business Administration
South University
Royal Palm Beach, Fl2016
State License - Certified Florida Insurance Agent License
Gold Coast School
Palm Springs, Fl02.2008
Certification - Office And Business Management
Palm Beach State College
Palm Beach Gardens, FL01.2004
Associate of Science - Clinical Child Psychology
Universidad De Cuenca
Cuenca, Ecuador07.2001
Certification - Computer System Technology/Programming
Coradis
Cuenca, Ecuador07.2001
Skills
- Maintenance Coordination
- Staff Management
- Property Inspections
- Legal Compliance
- Marketing and Advertising
- Business Administration
- Property Management
- Adaptable
- Exceptional oral and written communication skills
- Financial budgeting and reporting
- Multitasking
- Problem Solving, works well under pressure
Languages
Spanish
Native or Bilingual
Timeline
Estate/Property Manager, Representative
Self-employeed
11.2009 - Current
Life, Health, and Annuities Agent
Self Employed Services
05.2008 - 11.2012
Coordinator of Selections
G.W. Purucker Homes/Purucker & Marrano Homes
02.2003 - 02.2008
Bachelor of Science - Health Care Management And Business Administration
South University
State License - Certified Florida Insurance Agent License
Gold Coast School
Certification - Office And Business Management
Palm Beach State College
Associate of Science - Clinical Child Psychology
Universidad De Cuenca
Certification - Computer System Technology/Programming
Coradis
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