Maria D Bencomo
Fort Worth,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
14
14
years of professional experience
Work History
Reception in Body Shop
Team USA Semi & Trailer Repair
Burleson , TX
2021.09 - 2023.12
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
- Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
Engraving Operator\General Labor
Mullholland Companies
Fort Worth , TX
2017.08 - 2021.09
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Self-motivated, with a strong sense of personal responsibility.
- practices and promoting a culture of teamwork amongst peers.
- Worked effectively in fast-paced environments.
- Provided on-the-job training to newly hired workers and team members.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Assist Wireless
Fort Worth , TX
2013.06 - 2017.08
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Receptionist
Avery McDaniel Law Firm
Fort Worth , TX
2009.12 - 2012.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
North Side High School
Fort Worth, TX06.2005
Skills
- Customer Service
- Problem-solving abilities
- Call center experience
- Client Relations
- Call Center Operations
- Professional telephone demeanor
- Order Processing
- Filing
- Multi-line phone talent
Timeline
Reception in Body Shop
Team USA Semi & Trailer Repair
2021.09 - 2023.12
Engraving Operator\General Labor
Mullholland Companies
2017.08 - 2021.09
Customer Service Representative
Assist Wireless
2013.06 - 2017.08
Receptionist
Avery McDaniel Law Firm
2009.12 - 2012.11
Associate of Arts -
Tarrant County College District
High School Diploma -
North Side High School
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