Maria D Escamilla (Dora)
Nampa,ID
Summary
Bilingual and personable professional with extensive experience in customer service. Seeking a positive work environment to serve and learn from others. Proficient in professional phone and inter-office communication, with honed skills in effectively resolving customer inquiries and providing exceptional service. Known for organizational abilities and strong teamwork ethic. Dedicated individual consistently striving to deliver excellent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operating Manager/Front Desk/ Sales Representative
Douglas Auto Group
01.2021 - Current
- Opening office, and closing facility at night
- Knowing the details of the inventory on the lot to assist customers with purchases
- Negotiating sales, processing sales orders and handling cash, debit credit transactions and bank deposits
- Explaining and helping customers understand terms & conditions and warranties
- Delivering high quality customer service and building trust and loyalty with customers
- Picking up and dropping off inventory at local auction
- Maintaining clean and tidy area both office and lot
- Fixing customer concerns and complaints
- Skillset: Mathematics and calculations; greeting, teaching, and communicating with customers; listening and understanding, relaying credit information to customers; phones, faxes, emails, working with banks and bank lending institutions
Bilingual Customer Service Rep
Polygroup/ Balsam Hill/Warranty: Seasonal
04.2014 - 08.2020
- Provided excellent customer service, phone support and sales in the Customer Service and warranty department; processed claims-proof of purchase verification
- Helped customers understand invoices, orders, and services
- Skillset: Effective listening and communications with customers on the phone; assisted with customers questions and concerns in a professional customer service manner and, efficiency in trouble shooting swimming pool liner and pump and artificial Christmas tree lights -technical resolutions that meet their needs
- Warranty issues and phone sales and placing orders
- Guiding customers of the sale services of swimming pools, accessories and new Christmas tree and other decorative holiday products and product selection- terms and conditions
- Provided customers with information on shipping methods and estimated date of delivery
Education
GED -
Stevens Henager College
Nampa, Idaho12.2014
Skills
- Mathematics and calculations
- Teaching
- Communicating with customers
- Listening and understanding
- Relaying credit information to customers
- Phones
- Faxes
- Emails
- Working with banks and lending institutions
- Effective listening
- Warranty issues
- Phone sales
- Placing orders
- Guiding customers
- Product selection
- Terms and conditions
- Providing information shipping & handling
Certification
- CPR Certified, Sorrento Lactalis, Inc, 2001
- HIPAA Training Certificate, Collection Bureau, Inc. and Account Billing Services, 2011
Timeline
Operating Manager/Front Desk/ Sales Representative
Douglas Auto Group
01.2021 - Current
Bilingual Customer Service Rep
Polygroup/ Balsam Hill/Warranty: Seasonal
04.2014 - 08.2020
GED -
Stevens Henager College
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