Maria D Gutierrez
544 Spruce Street ,Pennsylvania
Summary
Accomplished professional with a proven track record at Estee Lauder, enhancing customer engagement through expert product knowledge and persuasive storytelling. Excelled in roles requiring strong organizational skills and team collaboration, achieving significant sales growth. Skilled in customer service and cash handling, adept at creating personalized experiences that drive brand loyalty and repeat business.
Overview
27
27
years of professional experience
Work History
Fragrance Model
Perry Ellis International
12.2024 - Current
- Attracted potential customers to the brand''s counter by offering complimentary samples and engaging interactions.
- Sustained an organized display area while maintaining strict adherence to visual merchandising standards.
- Achieved higher sales conversion rates by utilizing persuasive communication skills during product demonstrations.
- Generated interest in products through creative storytelling that highlighted unique selling points of each fragrance line.
Freelance Beauty Adviser
Estee Lauder
07.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Security Officer
Saint Moritz
07.2024 - 11.2024
- Utilized incident management software, tracking incidents and improving response efficiency.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Investigated security incidents to identify root causes and prevent future occurrences.
Counter Manager
Boscov's/Estee Lauder
03.2005 - 02.2024
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Bi-lingual outreach specialist
Latino Hispanic American Community Center
09.2017 - 10.2019
- Promoted a positive organizational image through professional representation at conferences, community events, and local meetings.
- Coordinated with local organizations for joint events, enhancing public awareness and participation.
- Increased community engagement by developing and executing targeted outreach programs.
- Improved outreach efficacy with innovative social media strategies, expanding our audience reach.
- Advocated for community needs in public forums, influencing local policy changes and garnering support.
- Fostered positive relationships with media outlets, securing free publicity for events and initiatives.
- Facilitated outreach activities to build community awareness.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and maintained relationships with community organizations and agencies.
- Streamlined event planning processes, ensuring timely and budget-friendly executions.
- Designed and distributed educational brochures, spreading knowledge on critical issues to wider audience.
Migrant Education Esl Tutor
Lincoln Intermediate Unit
01.1998 - 01.2003
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Implemented differentiated instruction techniques to meet the needs of diverse learners, resulting in increased student engagement and achievement.
- Served as an advocate for migrant education issues within the school community, raising awareness of resources available to support these students'' unique needs.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
Education
High School Diploma - Secretarial/
Institutions Mexico
Leon Gto Mexico06.1988
Skills
- Customer service
- Organization and multitasking
- Team collaboration
Languages
Spanish and English
Native or Bilingual
Timeline
Fragrance Model
Perry Ellis International
12.2024 - Current
Freelance Beauty Adviser
Estee Lauder
07.2024 - Current
Security Officer
Saint Moritz
07.2024 - 11.2024
Bi-lingual outreach specialist
Latino Hispanic American Community Center
09.2017 - 10.2019
Counter Manager
Boscov's/Estee Lauder
03.2005 - 02.2024
Migrant Education Esl Tutor
Lincoln Intermediate Unit
01.1998 - 01.2003
High School Diploma - Secretarial/
Institutions Mexico
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