Maria D Montoya Gamboa
Dollar Tree Stores
Bonita Springs,FL
5
years of professional experience
Dynamic professional with extensive experience at LA Fitness, excelling in customer service and nutrition planning. Proven ability to enhance client satisfaction and retention through personalized wellness programs. Bilingual in Spanish and English, skilled in inventory management and team training, driving operational efficiency and fostering strong customer relationships.
Work History
Nutrition Assistant
3 Years 1 Month- Collaborated with fitness trainers to integrate nutrition advice into overall wellness programs.
- Assisted in developing personalized nutrition plans for clients based on individual dietary needs.
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained inventory levels of food supplies while adhering to budget constraints and minimizing waste.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in nutrition services.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Coordinated with kitchen staff members effectively, ensuring smooth operations during peak service hours.
Store Manager
2 Years 4 Months- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment to enhance product availability.
- Trained and mentored team members on customer service standards and operational best practices.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training and monitoring.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue opportunities.
- Facilitated staff scheduling, improving labor efficiency while maintaining optimal customer service levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Fitness Director
3 Years- Conducted regular assessments of facility equipment for maintenance and safety compliance.
- Designed comprehensive wellness initiatives that incorporated nutrition education, stress management techniques, and self-care practices into members'' fitness routines.
- Optimized member engagement through consistent communication via social media platforms, email newsletters, and informational sessions on current fitness trends or topics.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Designed innovative fitness plans to keep clients engaged.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
Education
Certified Operation Management - Operations Management
High School Diploma
Skills
Bilingual
Spanish (fluent )
English (fluent)
Customer service
Customer relations
Store operations
Multitasking and organization
Customer service management
Training and mentoring
Inventory management
Cash management
Goals and performance
Supply ordering
Sales expertise
Employee scheduling
Accurate cash handling
Timeline
Store Manager
Dollar Tree Stores
02.2024 - CurrentRead More
Nutrition Assistant
LA Fitness
01.2021 - 02.2024Read More
Fitness Director
LA Fitness
01.2021 - 01.2024Read More
DT Certificate Operation Management
Certified Operation Management from Operations Management
Read More
Hastings High School
High School Diploma
Read More