Maria De Jesus Pintos-Gutierrez

General Tasks

• Personally answer all incoming phone calls
• Greet visitors and vendors and walk them through the check-in process
• Respond to general inquiries via email and telephone promptly
• Check general voicemail messages and make sure they get to the appropriate staff person
• Manage requests for Mass Intentions, including recording and processing Mass intention donations
• Be knowledgeable of current church services, programs, activities, and outreach opportunities and communicate offerings to all making inquiries
• Sign for deliveries, sort and distribute mail and deliveries to the appropriate staff person
• Capable of speaking to persons in financial need and providing accurate information on assistance that may be available from the parish
• Ability to limit and defer solicitors
• Oversees timely opening and closing of office each day
• Maintain a tidy reception area and church office

General Administrative Tasks

• Coordinates information for baptisms, funerals, and weddings and works closely with clergy for each request
• Collaborating with clergy, overseeing and recording all sacramental entries in parish records, and preparing certificates. Preparing Baptismal and Marriage Certificates
• Ability to operate office equipment
• Supporting the overall needs of the staff team as required by the Pastor
• Keep Staff informed of all hospitalizations and deaths of active volunteers/parishioners
• Provide administrative support to other staff members as needed
• Calendar/facilities administrator for the parish facilities requests and coordinates the use of keys as needed
• Maintain filing systems, both hard and electronic copies, for the Pastoral team
• Attend staff meetings/gatherings and any other events as required for Staff
• Additional tasks as assigned
• Maintain and order office supplies as needed
• Familiar and respectful of Catholic teachings and practices, including knowledge of sacraments, liturgical seasons
• Bilingual – English/Spanish is preferred
• Understanding of Staff and church leadership structure
• Friendly with excellent people skills
• Ability to communicate effectively in oral and written form
• Must have effective telephone techniques
• Professional temperament and appearance
• Must be able to maintain strict confidentiality at all times
• Ability to work and relate to a variety of personalities and cultures with diplomacy, friendliness, and poise
• Able to prioritize and handle multiple tasks
• Committed to the mission and values of Our Lady of Guadalupe Parish and the Catholic Church
• Proficiency in MS Office (MS Publisher, MS Word, MS Excel, MS Outlook, and MS PowerPoint) Experience using database software. ParishSoft experience.
• Strong organizational skills with the ability to multi‐task and prioritize work

responsible for ensuring the shift runs smoothly and effectively.

• Order accuracy: Ensuring orders are timely, accurate, and of high quality
• Team management: Scheduling shifts, assigning duties, and coaching new employees
• Restaurant cleanliness: Modeling and monitoring the cleanliness of the restaurant's interior and exterior
• Food safety: Understanding and adhering to proper food handling, safety, and sanitation standards
• Guest service: Modeling a "guest comes first" attitude and encouraging team members to ask for help when needed
• Other tasks: Performing multiple job tasks, such as helping with order taking and cashiering during busy times

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Managed efficient cash register operations.

• Supported servers, food runners, and bussers in keeping dining area ready for every guest.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Prepared dining room for service by cleaning, organizing tables, and placing table settings.
• I watched dining area staff evaluate server loads and calculate accurate wait times.
• Collected information from arriving customers to seat groups or placed them on waitlist.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• She answered customer questions about hours, seating, and menu information.
• We checked in with servers to confirm preparedness before seating customers.
• She assisted FOH and BOH staff in driving smooth service execution and maximizing guest satisfaction.
• She worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout a good dining experience
• They provided patrons with estimated waiting times during peak service hours.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Answered phone calls to take orders, gave information, and documented reservations.

Responsible for ensuring the shift runs smoothly and effectively.

• Order accuracy: Ensuring orders are timely, accurate, and of high quality
• Team management: Scheduling shifts, assigning duties, and coaching new employees
• Restaurant cleanliness: Modeling and monitoring the cleanliness of the restaurant's interior and exterior
• Food safety: Understanding and adhering to proper food handling, safety, and sanitation standards
• Guest service: Modeling a "guest comes first" attitude and encouraging team members to ask for help when needed
• Other tasks: Performing multiple job tasks, such as helping with order taking and cashiering during busy times