MARIA DA CANTARERO
Las Vegas,NV
Summary
Dedicated departmental leader offers background in housekeeping and great organizational skills. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards. History of successfully managing supplies and team assignments. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Experienced in the Hospitality industry and environmental services field with over 24 years of experience . Excellent reputation for resolving problems and improving customer satisfaction. Dedicated person that offers background in housekeeping and great organizational skills. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards. History of successfully managing supplies and team assignments.
Overview
23
23
years of professional experience
Work History
ENVIRONMENTAL SERVICES SUPERVISOR
MANDALAY BAY RESORTS AND CASINO
Las Vegas, NV
09.2017 - 03.2020
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving guest issues.
- Resolved problems, improved operations and provided exceptional service.
- Coordinated daily workflow through task prioritization and concise scheduling.
HOUSEKEEPING FLOOR MANAGER
ARIA RESORTS AND CASINO
Las Vegas, NV
06.2016 - 09.2017
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores 100%
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
HOUSEKEEPING FLOOR MANAGER
VDARA SPA HOTEL
Las Vegas, NV
10.2011 - 06.2016
- Employed best maintenance and safety practices with 100% incident rate.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores 100%.
- Working to build a loyal client base by resolving guest issues
GUEST ROOM ATTENDANT
RIO ALL SUITE AND CASINO
Las Vegas, NV
06.1996 - 06.2011
- Replenished guest room water glasses, toiletries, and paper products.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Inspected rooms to confirm adherence to department standards.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
Education
GED -
Evans Community Adult School
Los Angeles, CA05.1989
Skills
- Service Optimization
- Employee Work Scheduling
- Complaints Handling
- Problem Solving
- Performance Assessment
- Procedure Implementation
- Data Entry, Microsoft Office
- Excel, Outlook
- Rex, Hot Sos
- Staff Training
- Guest Flow
- Bilingual, Spanish, English
Timeline
ENVIRONMENTAL SERVICES SUPERVISOR
MANDALAY BAY RESORTS AND CASINO
09.2017 - 03.2020
HOUSEKEEPING FLOOR MANAGER
ARIA RESORTS AND CASINO
06.2016 - 09.2017
HOUSEKEEPING FLOOR MANAGER
VDARA SPA HOTEL
10.2011 - 06.2016
GUEST ROOM ATTENDANT
RIO ALL SUITE AND CASINO
06.1996 - 06.2011
GED -
Evans Community Adult School
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