Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Daniela Alaniz

Memphis,TN

Summary

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

La Quinta
Memphis , TN
2024.04 - Current
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Greeted customers warmly and made them feel welcome.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with scheduling appointments for clients and visitors.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained a clean and organized reception area to uphold company image.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted customers, answered general questions and directed to appropriate locations.

Cosmetology Student

Gould's Academy
Bartlett , TN
2023.10 - Current
  • Scheduled appointments with clients according to salon protocols.
  • Utilized customer service skills to build relationships with clients.
  • Practiced safe sanitation procedures by disinfecting tools between uses.
  • Educated clients about proper home care for their hair and skin.
  • Provided skin care treatments, such as facials, waxing, and exfoliation.
  • Communicated effectively with colleagues regarding product recommendations and client needs.
  • Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
  • Used clippers, scissors or razors to shape facial hair or trim eyebrows.
  • Consulted with clients prior to providing any type of cosmetic service.
  • Applied makeup on customers using brushes, sponges, applicators or airbrush equipment as needed.
  • Draped and shampooed clients to prepare for haircutting and styling by stylist.
  • Applied makeup to other students, effectively highlighting cheekbones, and eyes.
  • Developed new styles and techniques.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Used curlers, rollers and curling irons to press and curl hair.

Education

High School Diploma -

Martin Luther King Preparatory High School
Memphis, TN
2033-05

Cosmetology

Gould?s Academy
Memphis, TN

Skills

  • Project Management
  • Appointment confirmation
  • Mail Sorting
  • Guest Relations
  • Supply Management
  • Administrative Support

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

La Quinta
2024.04 - Current

Cosmetology Student

Gould's Academy
2023.10 - Current

High School Diploma -

Martin Luther King Preparatory High School

Cosmetology

Gould?s Academy
Maria Daniela Alaniz