Summary
Overview
Work History
Education
Skills
Timeline
Generic
Maria D. Carmen Smith

Maria D. Carmen Smith

Vancouver

Summary

Professional and wear many hats I order to accomplish my goals and work together with patients, customers and clients.

Received different awards for my achievements as skilful customer service specialist.

Overview

27
27
years of professional experience

Work History

Medical and Legal Interpreter

NWI Global-Vancouver and Columbia Languages-WA
04.2016 - Current
  • Spanish Medical Interpreter, who helps patients and Medical professionals translate from Spanish to English and vice versa to communicate and interpret efficiently, and accurately, through empathy and understanding of cultural barriers in a very effective and successful way.
  • An interpreter in the legal field between clients and lawyers in a very effective manner, keeping laws, regulations, and protocols.
  • I work for Vancouver Clinic providers and private medical settings.
  • Collaborated with healthcare team members to facilitate effective communication during appointments, consultations, and procedures
  • Managed a high volume of interpretation requests while maintaining attention to detail and accuracy
  • Adhered to cultural sensitivity guidelines when working with diverse populations from various ethnic backgrounds
  • Demonstrated strong knowledge of medical terminology in both source language (e.g., Spanish) and target language (e.g., English)
  • Utilized consecutive or simultaneous interpreting techniques depending on the needs of the situation
  • Ensured a smooth flow of communication by actively listening to speakers' messages before providing interpretations
  • Received consistently positive feedback from patients regarding the clarity and accuracy of interpretations
  • Provided accurate and efficient interpretation services between English and Spanish in various settings
  • Translated written documents from English to Spanish and vice versa, ensuring accuracy of content and maintaining cultural sensitivity
  • Interpreted for clients during medical appointments, legal proceedings, business meetings, conferences, and other events
  • Demonstrated strong knowledge of specialized terminology in fields such as healthcare, law, finance, education, and technology
  • Collaborated with a team of interpreters to ensure consistent interpretation quality across multiple projects
  • Adhered to professional standards of ethics and confidentiality while handling sensitive information during interpreting assignments
  • Worked closely with clients to understand their specific needs and preferences for each assignment or project
  • Ensured effective communication by actively listening to speakers' messages before providing accurate interpretations in the target language
  • Proofread translated documents for grammar errors, spelling mistakes, and formatting issues before final delivery
  • Cultivated positive relationships with clients through exceptional customer service and responsiveness to their needs
  • Provided cultural guidance to clients regarding appropriate language usage, customs, and etiquette in different situations
  • Demonstrated flexibility in adapting communication style based on the needs of diverse individuals, including those with limited English proficiency

Customer Service Representative/Enhanced User

Sea Mar Community Health Centers-Vancouver, WA
08.2017 - 03.2022
  • As a Customer Service Representative, I was responsible for screening all non-insured patients for Public Health Medical Insurance coverage eligibility and SNAP eligibility are certified by the State of Washington.
  • I ensured that customers, newly assigned or wishing to obtain care, were accommodated at Sea Mar or if they are not eligible for Medicaid, they can choose affordable Health Insurance through Health Benefit Exchange, Washington Health Plan Finder (ACA).
  • Sea Mar provides Public Health coverage enrollment assistance, insurance education, and Public Health coverage case management, under the direction of the Managed Care Coordinator, I pro-actively contacted customers assisted in the development and distribution of promotional material, and engaged in community outreach activities.
  • Customer Service is part of my life, I use Empathy and listening to properly manage the most difficult situations for a better or successful outcome. I enjoy serving and helping people in everything I do daily. As a Customer service Specialist, I'm responsible for my customers or clients always keeping my professionalism, patience, positivity, connection, clear communication, a 'people-first' attitude, and self-driven to help them obtain the highest service and benefits with every interaction.
  • 'The Golden Rule' is my favorite Quote
  • Assisted clients /patients in person.
  • Answered the phone and assisted clients and customers with changing demographics, personal information, and concerns they might have, as well as resolved any concerns.
  • Income verification to check qualification for State benefits.
  • Scheduled appointments for customers/patients.
  • Maintained up-to-date knowledge of customer accounts
  • Explained products like Health Insurance coverage from a marketplace WHPF in detail and customized their needs to see what will be the best option regarding benefits.
  • Resolved payment and order disputes
  • Problem Solve on time
  • Attention to detail
  • Consistent Follow-ups with customers and patients.
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
  • Built strong relationships with customers through active listening and empathy, decreasing customer complaints.
  • Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
  • Resolved billing discrepancies by collaborating with the finance team, resulting in a reduction in accounts receivable errors
  • Utilized CRM software to document customer interactions and maintain accurate records for future reference
  • Identified opportunities for upselling and cross-selling products based on customer needs and preferences
  • Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
  • Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
  • Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns

Financial Representative Lost Prevention

US Bank-Portland, OR
10.2014 - 09.2015
  • Auto Loan, personal loans, checking accounts
  • Implemented effective strategies to locate and contact debtors, resulting in an increase of XX% in successful collections
  • Negotiated payment arrangements with customers to resolve outstanding debts while maintaining positive customer relationships
  • Maintained accurate records of all communication and actions taken regarding each account in compliance with company policies and regulations
  • Responded promptly to customer inquiries regarding their accounts, providing clear explanations of outstanding balances and payment options

Personal Banker

Wells Fargo Wells Fargo-Vancouver, WA
10.2008 - 09.2014
  • Bilingual Collector Specialist II, worked with different types of portfolios: Credit Cards, and Retailer accounts, in a call center offering help to clients across the United States East Coast to the West Coast, by offering solutions and payment plans and following laws and regulations to ensure and comply with state regulations and collection protocols and procedures.
  • Consumer accounts include personal loans, real estate foreclosure, recovery, back end, front end, and skip tracing systems.
  • I offered different types of payment plans to help our customers across The United States making sure we follow every rule, law, and regulation in every state with professionalism and care.
  • Personal Banker: assisted clients in offering products to succeed financially by using skills like customer service, communication, financial advisement, loan processing, answering any concerns or questions, analyzing financial needs, and creating financial goals by meeting customer's needs and a financial road map.

Customer Service

Safeway INC-Vancouver-WA
10.2007 - 10.2008
  • Clerk, floral department customer service representative.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs
  • Collaborated with team members to organize inventory stock levels, ensuring adequate supply for customer demands
  • Responded to customer inquiries via phone or email promptly and professionally, resolving issues or escalating as necessary
  • Maintained a clean and organized work area, contributing to an efficient and visually appealing store environment
  • Achieved consistently high customer satisfaction ratings through friendly service and attention to detail
  • Demonstrated strong problem-solving skills when addressing customer complaints or concerns effectively and efficiently

Insurance Specialist

Pacifico Vida Insurance Company AIG (Peru)
04.2004 - 10.2004
  • Assisted clients in selecting appropriate insurance coverage based on their needs and budget
  • Reviewed insurance applications and documents for completeness and compliance with underwriting guidelines
  • Provided excellent customer service by promptly responding to client inquiries and resolving issues
  • Maintained a high level of knowledge regarding various insurance products, industry trends, and regulatory changes

Manager -Assistant

DIGEMIN -Immigration-Customs-Peru
03.2000 - 04.2004
  • Manager Assistant (Immigration services DIGEMIN Piura-Peru)
  • Set up meetings for customs officers, and verify documents, passports, and foreigner cards.
  • Worked and verified background checks with The Department of Interior Peru daily to make sure any applicants were not under the Interpol list or Department of Police Peru.
  • Managed a high volume of incoming customer inquiries via phone
  • Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
  • Collaborated with cross-functional teams to resolve complex applicant problems
  • Developed strong product knowledge to effectively answer customer questions and provide recommendations regarding passport applications or foreigner cards.
  • Assisted in organizing promotional events aimed at enhancing brand awareness among the community.

Agent Representative

AFP-Horizonte Retirement Private Company-Peru, IN
05.1998 - 10.1999
  • Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner
  • Effectively communicated 401 k retirement terms, and conditions to clients, ensuring understanding and satisfaction
  • Processed insurance applications accurately and efficiently while adhering to company guidelines and regulatory requirements.

Education

One year in Hospitality Management - undefined

Cevatur -Lambayeque-Peru, IN
12.2006

GED - undefined

High School Our lady of lourdes-Peru, IN
01.1991

Skills

  • Stress tolerance
  • Legal document translation
  • Memory retention
  • Language fluency
  • Cross-cultural communication
  • Vocabulary expansion
  • Research

Timeline

Customer Service Representative/Enhanced User

Sea Mar Community Health Centers-Vancouver, WA
08.2017 - 03.2022

Medical and Legal Interpreter

NWI Global-Vancouver and Columbia Languages-WA
04.2016 - Current

Financial Representative Lost Prevention

US Bank-Portland, OR
10.2014 - 09.2015

Personal Banker

Wells Fargo Wells Fargo-Vancouver, WA
10.2008 - 09.2014

Customer Service

Safeway INC-Vancouver-WA
10.2007 - 10.2008

Insurance Specialist

Pacifico Vida Insurance Company AIG (Peru)
04.2004 - 10.2004

Manager -Assistant

DIGEMIN -Immigration-Customs-Peru
03.2000 - 04.2004

Agent Representative

AFP-Horizonte Retirement Private Company-Peru, IN
05.1998 - 10.1999

One year in Hospitality Management - undefined

Cevatur -Lambayeque-Peru, IN

GED - undefined

High School Our lady of lourdes-Peru, IN

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