Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Maria de jesus Andrade

Madera,CA

Summary

Customer Service expert with experience handling all aspects of customer experience, including welcoming new customers, handling individual customer needs, resolving customer problems/complaints, and maintaining personalized relationships with regular customers. motivated with an outstanding background in customer service, sales and marketing . Addresses all questions and concerns with customer satisfaction in mind.

Overview

10
10
years of professional experience

Work History

Account Manager

Zinc Auto Finance
07.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating clients.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Store Team Leader

Oportun
10.2014 - 05.2022


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provide customers great customer service.
  • Educate customers about credit and financial education.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

Associate of Arts - General

Canada Community College
Redwood City, CA

High School Diploma -

Sequoia Union High School
Redwood City, CA
2006

Skills

*Fast learner
*Bilingual (Spanish)
*Math aptitude

*Goal-oriented

*Positive

*Cheerful

*Accuracy

*People-oriented

  • Customer Support
  • Problem-solving skills
  • Inbound phone calls
  • Resolving issues

Additional Information

"Maria is extremely competent at all customer service aspects and was a valued employee at Poly Clean Center." -
Theresa Winterling, Owner, Poly Clean Center

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

Zinc Auto Finance
07.2023 - Current

Store Team Leader

Oportun
10.2014 - 05.2022

Associate of Arts - General

Canada Community College

High School Diploma -

Sequoia Union High School
Maria de jesus Andrade