Maria De Jesus Battaglia
Jersey City,NJ
Summary
Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cahier/Dishwasher
Vail Resorts Inc
Breckenridge, CO
12.2019 - 03.2020
- Job Located at The overlook Peak 9 .
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hostess
Vail Resorts Inc
Breckenridge, CO
12.2021 - 04.2022
- Job Located at Grand Logde Peak 7/Sevens Restaurant.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Team Leader Hostess
Vail Resorts Inc
Breckenridge, CO
12.2022 - 05.2023
- Job Located at Grand Logde Peak 7/Sevens Restaurant.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Education
No Degree - Higher Technician in Software Development
ISFDYT N26
Argentina 12.2026
No Degree - Social Work
ISFDYT N26
ARGENTINA12.2024
High School Diploma -
Instituto Francisco De Paula Robles Dolores
Argentina12.2016
Skills
- Herramientas
- Microsoft Office (Word, Excel, Power
- Point)
- Social Media (Facebook, Instagram)
- Customer Needs Assessments
- Stocking and Replenishing
- Dishwasher Operation
- Customer Service Excellence
- Food Preparation and Safety
- Hospitality and Accommodation
Certification
Lenguage
English - Advanced Level Orality and
Writing (First Certificate 2018: Grade 1)
Timeline
Team Leader Hostess
Vail Resorts Inc
12.2022 - 05.2023
Hostess
Vail Resorts Inc
12.2021 - 04.2022
Cahier/Dishwasher
Vail Resorts Inc
12.2019 - 03.2020
No Degree - Higher Technician in Software Development
ISFDYT N26
No Degree - Social Work
ISFDYT N26
High School Diploma -
Instituto Francisco De Paula Robles Dolores
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