Maria De Jesus Reyna
Littlerock,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated Program Instructor, developing and implementing enrichment lessons. Proficient in evaluation, monitoring student performance and organizing examinations. Hardworking and energetic individual with excellent communication and supervisory skills.
Overview
2
2
years of professional experience
Work History
Program Instructor
RISE After School Programs
11.2023 - Current
- Promoted a growth mindset among students by celebrating achievements along the way while also emphasizing the value of learning from setbacks and challenges faced throughout the program.
- Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
- Led group of 20 children in instructional setting, maintaining high standards for behavior and safety.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
To-go Specialist, Prep Cook, Closing Crew Member
The Modern Tea Room
09.2022 - 11.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
Drink Maker, Closing Crew Member
Soulistic AV
09.2022 - 11.2023
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Contributed to the creation of new menu items by experimenting with different ingredients and flavor combinations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
Education
High School Diploma -
Littlerock High School
Littlerock, CA12.2020
Skills
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Food Running
- Multitasking
- Problem-solving abilities
Seamstress
- Proficient in sewing, altering, and repairing garments and other fabric items.
- Strong knowledge of different sewing techniques, patterns, and garment construction.
- Skilled in taking accurate measurements, fitting garments, and making necessary adjustments.
Timeline
Program Instructor
RISE After School Programs
11.2023 - Current
To-go Specialist, Prep Cook, Closing Crew Member
The Modern Tea Room
09.2022 - 11.2023
Drink Maker, Closing Crew Member
Soulistic AV
09.2022 - 11.2023
High School Diploma -
Littlerock High School
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