Maria De La Luz Chavez-Ayala

• Coordinated daily patient scheduling and managed front desk operations for a busy clinic.
• Trained new staff on office procedures, customer service, and compliance standards.
• Handled payments, insurance verification, and patient intake, ensuring accuracy and efficiency.
• Supported providers with medical imaging and documentation, contributing to smooth clinic flow.
• Maintained a high level of professionalism and leadership when resolving patient concerns.

• Managed multiple tables and orders in a fast-paced environment with excellent customer satisfaction.
• Supported teammates by assisting during peak shifts, showing adaptability and teamwork.
• Trained new servers on restaurant systems and customer service best practices.
• Used cash registers and credit card machines to cash out customers.

*This position was a secondary position for the summer of '21.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Assisted customers with new phone activations, sales, and troubleshooting services.

• Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
• Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.