Maria De Las Mercedes Jackson
Las Vegas,NV
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IFS Flight Attendant
Delta Airlines
04.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Certified Ophthalmic Technician Supervisor
Prestige Laser & Cataract Institute
08.2014 - 03.2018
- Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
- Reduced wait times for patients by streamlining appointment scheduling and optimizing clinic workflow.
- Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
- Maintained a sterile environment for surgical procedures, reducing the risk of infection and ensuring patient safety.
- Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
- Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
- Assisted with complex surgical procedures, ensuring timely completion and minimizing post-operative complications.
- Streamlined inventory management processes, ensuring adequate stock levels of necessary supplies at all times.
- Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
No Degree - Nursing
Nevada State College
Henderson06.2026
GED -
Del Sol High School
Las Vegas06.2007
Skills
- Passenger safety management
- First Aid
- FAA Regulations
- CPR and BSL certification
- Emergency Response Coordination
- Preflight briefings
- Flight safety
- Customer Service
- Strong Work Ethic
- Crew Coordination
- Verbal and written communication
- Cultural Awareness
- Food and Beverage Service
- Training and coaching
- Safety Procedures
- Public Speaking
- Cleanliness and sanitation
- Passenger Assistance
- Leadership Qualities
- Multilingual Skills
- Effective Communication
- Professionalism
- Decision-Making
- Problem-solving abilities
- Reliability
- Excellent Communication
- Workload Management
- Organizational Skills
Certification
- Certified Opthalmic Technician License - 2008
- Pending BSN degree
Languages
Spanish
Native or Bilingual
Timeline
IFS Flight Attendant
Delta Airlines
04.2023 - Current
Certified Ophthalmic Technician Supervisor
Prestige Laser & Cataract Institute
08.2014 - 03.2018
No Degree - Nursing
Nevada State College
GED -
Del Sol High School