MARIA DEL CARMEN AGUIRRE
Jarrell,TX
Summary
Focused on delivering exceptional client care through active listening and responsiveness to needs. Committed to ongoing personal and professional growth. Dedicated to contributing to public service while ensuring compliance with organizational policies. Collaborative team player fostering a positive and productive work environment.
Overview
19
19
years of professional experience
Work History
Customer Success Manager
Mood Media
Austin, Texas
01.2014 - 04.2025
- Facilitated customer onboarding and product setup to drive successful adoption.
- Established strong relationships with key customers, enhancing loyalty and retention.
- Collaborated with sales team to ensure seamless handoffs and smooth transitions.
- Conducted regular account reviews to assess progress and identify growth opportunities.
- Managed billing inquiries and resolved disputes, issuing credits when necessary.
- Coordinated IT support, providing network connectivity requirements for clients.
- Analyzed customer data to identify trends and improve success metrics.
- Identified upsell opportunities through thorough account assessments, boosting revenue generation.
Part-Time Keyholder, Western Union Representative
Cash Master / S & S Check Cashing
Austin, Texas
07.2006 - 01.2021
- Delivered exceptional customer service to enhance client satisfaction.
- Managed opening and closing of store operations on weekends.
- Processed payroll, personal, and IRS Refund checks efficiently.
- Sold money orders and postage stamps, generating additional revenue.
- Completed compliance training for Western Union and other money transfer services.
- Paid out money transfer transactions with accuracy and efficiency.
- Entered data into computer systems and balanced cash drawers daily.
- Resolved discrepancies in end-of-day paperwork through thorough research.
Cash Logistics Assistant Supervisor
BRINK'S INC
Austin, Texas
04.2008 - 10.2013
- Supervised cash operations to ensure accountability and security of all assets.
- Prioritized daily workflow to enhance operational efficiency.
- Obtained Commissioned Security Guard License for enforcement of safety regulations.
- Provided first-line supervision to Cash Logistics employees, fostering skill development.
- Oversaw cash operations including deposit verification and inventory management.
- Verified timecards with necessary modifications and ensured compliance with SLAs.
- Executed controls to secure inventories and uphold quality standards.
- Maintained accurate records, balanced transactions, and addressed customer inquiries.
Education
HIGH SCHOOL DIPLOMA -
LANIER HIGH SCHOOL
05.2021
Skills
- Interpersonal and communication skills
- Organizational and administrative skills
- Project prioritization and task management
- Client problem-solving and customer service
- Relationship building and conflict resolution
- Attention to detail and professionalism
- Time and deadline management
- Independent work and resourcefulness
- Multitasking in fast-paced environments
- Microsoft Office proficiency (Outlook, Word, Excel)
- Bilingual communication
- Telephone etiquette
Accomplishments
- Achieved and surpassed customer retention goals by an average of 5-10% quarterly, demonstrating strong relationship-building and problem-solving skills.
- Progressed from Customer Service Tier 1 Bilingual Support to Customer Success Manager, demonstrating consistent growth in leadership, problem-solving, and client relationship management with Mood Media.
- Leveraged deep product knowledge to educate customers and resolve issues, leading to customer satisfaction and management recognition.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Success Manager
Mood Media
01.2014 - 04.2025
Cash Logistics Assistant Supervisor
BRINK'S INC
04.2008 - 10.2013
Part-Time Keyholder, Western Union Representative
Cash Master / S & S Check Cashing
07.2006 - 01.2021
HIGH SCHOOL DIPLOMA -
LANIER HIGH SCHOOL
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