Maria Del Carmen Cervantes
Sunnyside,WA
Summary
Employee at Anytime fitness, adept at enchanting gym operations and member satisfaction through meticulous management and proactive customer engagement. Previously a manager at Goodwill, where responsibilities included overseen, store, operations and financial accuracy, significantly boosting teams for activity through refined processes. Edgy paid with skills and teamwork, problem-solving, and bilingual communication Poised to drive success and customer-centric environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Staff Member
Anytime Fitness
08.2023 - Current
- Ensuring gym hygiene, creating in inviting atmosphere for users
- Managing new memberships, ensuring high levels of member satisfaction
- Promptly addressing membership- related calls, advertising promotional offers
- Managed financial transactions with accuracy, ensuring proper tracking of expenses and timely payment processing.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Manager on Duty
Goodwill
06.2021 - 08.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Monitored and analyzed till counts to maintain financial accuracy in integrity.
Education
Associate of Arts -
Columbia Basin College
Pasco, WA06.2026
High School Diploma -
Sunnyside High School
Sunnyside, WA06.2019
Skills
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Customer service expertise
- Data Entry
- Cash Handling
- Recordkeeping expertise
- Fluent in Multiple Languages (English & Spanish)
- Payment Processing
- Fast learner
Certification
- Adult First Aid/CPR/AED
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Staff Member
Anytime Fitness
08.2023 - Current
Manager on Duty
Goodwill
06.2021 - 08.2023
Associate of Arts -
Columbia Basin College
High School Diploma -
Sunnyside High School
Similar Profiles
Dianna ArmentaDianna Armenta
Club Manager at Anytime Fitness (Bandon Fitness Inc)Club Manager at Anytime Fitness (Bandon Fitness Inc)
Steve KurschnerSteve Kurschner
Regional Director of Operations at MDS Fitness (Anytime Fitness)Regional Director of Operations at MDS Fitness (Anytime Fitness)
Joshua YonJoshua Yon
Personal Training Manager at Anytime Fitness (Brandon Fitness)Personal Training Manager at Anytime Fitness (Brandon Fitness)