Maria Del Carmen Marquez
Orlando,FL
Summary
Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Academic Scheduler
Ana G Mendez University
Orlando, FL
12.2022 - Current
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with Student Success Coaches and Directors.
- Enhanced team productivity by maintaining clear channels of communication.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Consistently met deadlines and made necessary adjustments to schedules as needed.
- Maintained accurate records of student performance, tracking growth and identifying areas for improvement over time.
Admissions Officer
Ana G. Mendez University
Orlando, FL
08.2021 - 12.2022
- Make 250+ outbound calls to pre-qualify and determine eligibility for enrollment
- Maintain knowledge on program offerings
- Meet daily goals for dials and potential lead referrals.
- Increased application numbers
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed.
- Followed up immediately when prospects reached out to quickly resolve concerns.
Field Expert
Enjoy Technology
Orlando, FL
09.2019 - 08.2021
- Delivered a mobile retail experience, driving 100+ miles per day to customers location
- Found solutions by asking life styling questions to attach accessories, insurance, and connected devices
- Stay up to date with the latest mobile devices to assist with setup and troubleshooting.
- Increased customer satisfaction by providing expert technical support and addressing concerns promptly.
Mobile Sales/Customer Service
Best Buy
Orlando, FL
08.2013 - 10.2019
- Assisted customers with mobile activations
- Meet monthly sales goals and targets
- Communicated with carriers to solve account issues.
- Increased customer satisfaction by providing personalized mobile solutions and tailored recommendations.
- Enhanced store reputation for exceptional customer service by attentively addressing client concerns and offering expert advice.
- Delivered engaging product demonstrations that showcased the unique selling points of each mobile device, leading to higher conversion rates.
- Resolved customer complaints diplomatically, turning potentially negative experiences into opportunities for relationship-building and future sales potential.
Admissions Ambassador (Work Study)
Valencia College
08.2013 - 05.2015
- Helped guide students with the steps to enrollment
- Provided easy to read guides and went over programs available in the institution
- Assisted students on how to mail in transcripts.
- conducted recruitment campaigns via phone, chat, and email.
Sales Associate
Champs Sports
Orlando, Fl
09.2010 - 08.2013
- Worked with customers looking for shoes, apparel, and attached accessories
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies.
Cashier/Server
Lenny's Sub Shop
Orlando, FL
02.2008 - 09.2010
- Fulfilled orders for food in a fast-paced environment
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Customer Service/Sales
Circuit City
Orlando, FL
06.2005 - 03.2008
- Opened credit accounts for customers
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Seminole State College
01.2024
High School Diploma
05.2008
Skills
- Bilingual in Spanish (fluent)
- Portuguese (conversational)
- Customer service
- Microsoft Office/PowerPoint/Excel
- Velocify
- Five9
- Sharepoint
- Ellucian Banner System
- Anthology
- POS System
- Computer Skills
- Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Academic Scheduler
Ana G Mendez University
12.2022 - Current
Admissions Officer
Ana G. Mendez University
08.2021 - 12.2022
Field Expert
Enjoy Technology
09.2019 - 08.2021
Mobile Sales/Customer Service
Best Buy
08.2013 - 10.2019
Admissions Ambassador (Work Study)
Valencia College
08.2013 - 05.2015
Sales Associate
Champs Sports
09.2010 - 08.2013
Cashier/Server
Lenny's Sub Shop
02.2008 - 09.2010
Customer Service/Sales
Circuit City
06.2005 - 03.2008
Seminole State College
High School Diploma