Carmen Marruenda
Wickliffe,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Alliance Solutions Group, LLC
Independence, OH
01.2023 - 08.2023
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Drafted proposals for prospects in response to their requests for information.
- Conducted research on industry trends, competitor activities, and customer needs.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Account Manager
Oxford Global Resources Inc
Beachwood, OH
11.2020 - 01.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Generated leads through cold calling activities.
- Ensured compliance with industry regulations when dealing with clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Renewed existing accounts by cementing trusting relationships with customers.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company's services by meeting with customers using strategic and organized approach.
Staffing Coordinator
Snider-Blake
Independence, OH
08.2019 - 10.2020
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Ensured compliance with federal and state laws related to employment practices.
- Scheduled interviews between hiring managers and prospective employees.
- Facilitated orientation sessions for new hires.
- Monitored performance of temporary staff members throughout their assignment duration.
- Reviewed resumes submitted by applicants against job requirements.
- Coordinated and planned work shift schedules according to availability.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Bartender
Ivy
Cleveland, Ohio
04.2019 - 09.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Hostess
Punchbowl
Cleveland, OH
03.2019 - 08.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Crowd Control/Bartender/Bar Trainer
Brick Street
Oxford, OH
08.2015 - 05.2018
- Developed and implemented training programs for new bar staff.
- Provided guidance to bar staff on customer service techniques.
- Assisted in the development of operational procedures and processes.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Intership
U.S House of Representatives
Washington, DC
05.2017 - 07.2017
- Intern for Congressman Luis V. Gutierrez who represents the 4th district of Illinois.
- Attend press conferences and meetings that did/did not involve the Congressman.
- Work with Chief of Staff and the Congressman on projects.
- Work with congressional aid staffers with writing constituent letters.
- Provide over the phone help to constituents.
- Provided tours of the Capitol to constituents.
Summer Internship
U.S House of Representatives
Chicago, IL
05.2015 - 01.2016
- Developed strategic plans and objectives to achieve district goals.
- Oversaw compliance with federal, state, and local laws, regulations, codes, and ordinances.
- Planned special events including conferences, workshops, training sessions., as needed.
- Ensured effective communication between all levels of staff within the organization.
- Interpreted between Spanish and English speakers in meetings, conferences, and other events.
- Edited translations to ensure correct grammar, spelling, punctuation, clarity, accuracy and consistency of terminology.
- Created bilingual resources for use in interpreting services.
- Composed emails in both languages when necessary for business purposes.
Education
High School Diploma -
Loyola Academy
Wilmette, IL05.2014
Some College (No Degree) -
Miami University
Oxford, OHSkills
- Business Development
- Customer Service
- Lead Generation
- Strategic Partnerships
- Relationship Building
- Relationship Development
- CRM Platforms
- Pipeline Development
- Prospecting
- Sales Presentations
- Strategic Business Planning
- Account Management
- Sales and Market Development
- Verbal and Written Communication
- Event Planning
- Task Prioritization
- Attention to Detail
- Microsoft Word
- Document Translation
- Client Services
- Fluent in Spanish
- Customer Engagement
- Building Rapport
- Call Handling
- Client Service
- Cold-Calling
- Interviewing Techniques
- Database Management
- Applicant Tracking Systems
- Candidate Sourcing
- Pre-Employment Screening
- Onboarding
- Recruitment
- Outbound Calling
- Resume Scanning
- Talent Management
- Candidate Screening
- Networking
- Administrative Support
- Executive Recruiting Strategies
- Time Management
- Microsoft Office Expertise
Languages
Spanish
Native/ Bilingual
Timeline
Business Development Manager
Alliance Solutions Group, LLC
01.2023 - 08.2023
Account Manager
Oxford Global Resources Inc
11.2020 - 01.2023
Staffing Coordinator
Snider-Blake
08.2019 - 10.2020
Bartender
Ivy
04.2019 - 09.2019
Hostess
Punchbowl
03.2019 - 08.2019
Intership
U.S House of Representatives
05.2017 - 07.2017
Crowd Control/Bartender/Bar Trainer
Brick Street
08.2015 - 05.2018
Summer Internship
U.S House of Representatives
05.2015 - 01.2016
High School Diploma -
Loyola Academy
Some College (No Degree) -
Miami University
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