Maria Del Carmen Montes Villasenor
Anaheim,CA
Summary
Enthusiastic and ambitious Apprentice Embalmer with a strong foundation in the care and preparation of human remains, skilled in fulfilling special requests from families while adhering to legal and ethical guidelines. Recognized for exceptional communication skills, a positive attitude, and a commitment to continuous learning, fostering strong relationships in fast-paced environments. Bilingual in English and Spanish, bringing adaptability and reliability to team efforts, ensuring seamless operations amidst changing demands. Expertise in restorative techniques, combined with meticulous attention to detail, guarantees dignified appearances and high client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apprentice Embalmer
SCI
Santa Ana, CA
02.2023 - Current
- Completed apprenticeship in March of 2026
- Care for decedents in a respectful manner.
- Full embalming service
- Keeping a proper appearance restores facial features
- Specializing in cosmetics, hair styling, and nails
- Preparation with human remains, dressing, and casketing
- Ink both physical and digital fingerprints
- Coroner removals, cremation errands, transfers to urns
- Decedent remains transport
- Initial condition analysis when receiving decedent
- Work with the Compass system
- Conducted embalming procedures with precision and adherence to safety protocols.
- Assisted in the preparation of remains for viewing, ensuring respectful presentation.
- Managed inventory of embalming fluids and supplies to maintain operational efficiency.
- Collaborated with funeral arrangers to meet family needs and service requirements.
- Noting of PEI Personal Effects Inventory, ID Verification
- Authorization, removals/ transfers of the coroners
- Ensures hazardous materials and spills are handled carefully
- Cleans soiled equipment and hazardous material spills
- Assists with the maintenance of the preparation room and refrigeration
- Receives caskets and other funeral home supplies
- Maintains a safe workplace and is aware of precautions
Funeral Service Assistant
Fairhaven Memorial Services
Mission Viejo
02.2022 - 02.2023
- Able to communicate and lead 7 co workers by overseeing, directing and coordinating all funeral services, burials, and celebrations of life
- Provides caring support and advice to families and friends of the deceased to improve their experience.
- Prepare paperwork for services, running company errands, and maintaining all cleanliness standards of the office and company vehicles.
- Coordinated logistics for funerals, ensuring timely execution of all arrangements.
- Assisted in preparation and presentation of deceased individuals for viewings and services.
- Maintained cleanliness and organization of facilities to uphold professional standards.
- Supported grieving families by providing compassionate guidance during service planning.
- Trained new staff on operational procedures and customer service best practices.
- Provided customer support through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service processes and improve efficiency.
- Trained new staff on best practices for customer interaction and service delivery standards.
- Led initiatives to optimize service workflows, resulting in enhanced team productivity.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Amazon DSP Driver (with Commercial Certification)
Amazon Flex Cooper Logistics
Irvine
08.2021 - 02.2022
- Driving, delivering and attending company meetings.
- High-level driving responsibilities in a full-sized box truck while maintaining a perfect driving record.
- Time management while keeping maximum integrity.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Utilized GPS navigation systems to optimize delivery routes and reduce travel time.
- Mentored new drivers on best practices for safe driving and customer service excellence.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Primary Assistant
Yenny’s House Cleaning Services
Garden Grove
09.2017 - 01.2022
- Providing house cleaning services and excellent customer satisfaction
- Scheduling appointments in person, online, email, phone or text
- Providing estimates for services and record keeping
- Cash checks, write, send invoices and payroll
- Accountable for customer house keys for opening, closing, and disarming house alarms
- Managed scheduling and logistics for cleaning teams to ensure timely service delivery.
- Trained and mentored new staff on company protocols and cleaning techniques.
- Streamlined inventory processes, reducing supply costs through efficient management.
- Developed quality control checklists to enhance service consistency and customer satisfaction.
- Implemented client feedback systems to identify areas for service improvement.
- Led initiatives to enhance operational efficiency and reduce turnaround times for services.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sales Floor Team
Victoria’s Secret
South Coast Plaza
12.2015 - 01.2016
- Replenishing sales floor, supporting customer transactions
- Providing exceptional customer service, fittings
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Science Degree -
Cypress College
Cypress03-2026
Skills
- Attention to detail and appropriate communication
- Fluent in HMIS and Compass
- Professional ethics
- Embalming techniques
- Customer service
- Time management
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Grief support
- Relationship building
- Multitasking Abilities
- Microsoft Office (Excel, Word, PowerPoint)
- Knowledge of religious, cultural, and customary preparation and burial practices
- Highly dexterous and careful
Certification
License #14210
CONTACT
- PHONE: (949) 942-0578
- EMAIL: Carmenvillasenor36@gmail.com
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Apprentice Embalmer
SCI
02.2023 - Current
Funeral Service Assistant
Fairhaven Memorial Services
02.2022 - 02.2023
Amazon DSP Driver (with Commercial Certification)
Amazon Flex Cooper Logistics
08.2021 - 02.2022
Primary Assistant
Yenny’s House Cleaning Services
09.2017 - 01.2022
Sales Floor Team
Victoria’s Secret
12.2015 - 01.2016
Associate of Science Degree -
Cypress College