Maria Del Carmen Podrazik
Pensacola
Summary
Results-driven analyst with a proven track record at The Analyst Group, excelling in data analysis and process optimization. Enhanced operational efficiency through actionable insights and streamlined scheduling. Bilingual communicator adept at fostering relationships and resolving conflicts, ensuring high advisor satisfaction and adherence rates.
Overview
14
14
years of professional experience
Work History
Analyst
The Analyst Group
03.2021 - 08.2025
- Conducted comprehensive end-of-the-night report analytics, providing actionable insights that informed leadership decisions and optimized performance.
- Compile daily reports for leadership, enhancing operational transparency.
- Streamlined schedule monitoring process, enhancing adherence rates and significantly improving operational efficiency.
- Implemented a robust tracking system for off – phone requests, resulting in measurable improvements in schedule adherence and advisor satisfaction.
- Approved off-phone requests, enhancing schedule adherence.
- Process schedule changes, maintaining accurate advisor records.
- Facilitated communication between advisors and management by processing inbound calls, ensuring accurate schedule updates and minimizing disruptions.
- Contact advisors in auxiliary state, ensuring efficient phone operations.
Tech Support Representative
Sitel- Cox Communications
02.2021 - 04.2021
- Delivered customer service and technical support as Tier 1 technical support representative, resolving issues and enhancing user satisfaction.
- Utilized Inav Incoms and solution center tools to efficiently resolve customer issues and ensure successful task completion.
- Educated customers on troubleshooting internet latency and modem issues, improving their understanding and resolution of connectivity problems.
SENIOR LEASING SPECIALIST
Aztec Village Apartments and Eagle Point Apartments (Greystar Management)
09.2014 - 10.2020
- Leasing Specialist for subsidized housing apartments with extensive knowledge of state and housing regulations.
- Accurately prepare all lease – related paperwork, including renewals for current residentss and new leases for prospective resident.
- Process housing applications, prepare move in information packets, re certification, and eviction notices.
- Maintain lease files, generate renewal letters and lease timely.
- Conducted property tours and interviews to assess prospective residents' lease eligibility, enhancing resident selection process.
- Perform general clerical duties, including answering phones, filing, processing rent payments, managing facilities / work orders in priority management software, and ordering office supplies.
- Updated website to ensure unit availability information was current.
- Provided bilingual assistance to residents, maintenance staff, and management, facilitating effective communication and support.
OFFICE MANAGER
Centro Quiropractico -Pura Vida Corporation
02.2012 - 01.2013
- Managed operations for 5 chiropractic clinics across multiple cities in Peru, ensuring efficient delivery of services.
- Translated financial documents and coordinated budget management for clinic in Chimbote, enhancing financial clarity.
- Conducted market analysis and research for clinic expansion, collaborating with college interns to inform strategic decisions.
Education
MAJOR- BUSINESS ADMINISTRATION - INTERNATIONAL BUSSINESS, FINANCE, MARKETING & HUMAN RESOURCES
Universidad Cesar Vallejo
Chimbote, PeruSome College (No Degree) - Language Interpretation and Translation
Universidad Femenina
Lima, PeruSome College (No Degree) - Language Interpretation and Translation
Universidad Cesar Vallejo
Trujillo, PeruCulinary - Chef
La Cocina De Los Cheff
Trujillo, PeruHigh School -
Colegio Santa Maria de Cevello High School
Chimbote, PeruSkills
- Data analysis
- Report preparation
- Process optimization
- Technical support
- Customer relationship management
- Problem solving
- Attention to detail
- Schedule management
- Time management
- Bilingual communication
- Translation services
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Analyst
The Analyst Group
03.2021 - 08.2025
Tech Support Representative
Sitel- Cox Communications
02.2021 - 04.2021
SENIOR LEASING SPECIALIST
Aztec Village Apartments and Eagle Point Apartments (Greystar Management)
09.2014 - 10.2020
OFFICE MANAGER
Centro Quiropractico -Pura Vida Corporation
02.2012 - 01.2013
MAJOR- BUSINESS ADMINISTRATION - INTERNATIONAL BUSSINESS, FINANCE, MARKETING & HUMAN RESOURCES
Universidad Cesar Vallejo
Some College (No Degree) - Language Interpretation and Translation
Universidad Femenina
Some College (No Degree) - Language Interpretation and Translation
Universidad Cesar Vallejo
Culinary - Chef
La Cocina De Los Cheff
High School -
Colegio Santa Maria de Cevello High School