Maria Del Carmen Raygoza
San Antonio,TX
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Day One Physical Therapy & Wellness
San Antonio, TX
12.2024 - 02.2025
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Responded to inquiries and room requests made online, by phone, and via email.
- Provided administrative support including photocopying, faxing, and filing.
Office Manager
Dr. Kevin Whritenour AUD.
San Antonio, TX
07.2014 - 09.2021
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed office inventory and placed new supply orders.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Interpreted and communicated work procedures and company policies to staff.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Responded to customer inquiries via phone or email in a professional manner.
- Coded and entered daily invoices with in-house accounting software.
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Horizon Education Center
Santa Ana, CA04-1997
Skills
- Front desk operations
- Customer service
- Office management
- Data entry
- Appointment scheduling
- Package handling
Timeline
Front Desk Receptionist
Day One Physical Therapy & Wellness
12.2024 - 02.2025
Office Manager
Dr. Kevin Whritenour AUD.
07.2014 - 09.2021
High School Diploma -
Horizon Education Center
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