Maria Del Carmen Raygoza

Office Manager

Dr. Kevin Whritenour AUD.

San Antonio, TX

07.2014 - 09.2021

Ordered supplies and equipment to maintain adequate inventory levels.
Managed office inventory and placed new supply orders.
Proposed or approved modifications to project plans.
Reviewed completed work to verify consistency, quality, and conformance.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Managed, scheduled and coordinated office functions and activities for employees.
Monitored payments due from clients and promptly contacted clients with past due payments.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Interpreted and communicated work procedures and company policies to staff.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Responded to customer inquiries via phone or email in a professional manner.
Coded and entered daily invoices with in-house accounting software.
Monitored inventory levels and placed orders when needed.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Maintained confidential records relating to personnel matters.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Reviewed files and records to obtain information and respond to requests.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.