Maria Del Carmen Rivera
Tracy,CA
Summary
Experienced professional with a solid background in customer engagement and service solutions. Highly skilled at dispute resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I excel at delivering personalized and unique experiences under pressure while also promoting a cohesive team environment. Seeking a career as an American Airlines flight attendant, where I can leverage my knowledge in safety and customer service to help build and drive American Airlines' success.
Overview
4
4
years of professional experience
Work History
Department Manager II
McDonald's
11.2020 - Current
- Provided friendly and efficient service to customers, handling order taking, serving, and resolving issues to ensure a positive dining experience
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained and mentored new staff members, teaching company procedures, customer service techniques, and proper use of equipment.
- Recognized for excellent customer service and achieving high satisfaction scores.
Back of House Team Member
Panda Express
07.2020 - 11.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Education
Associate of Arts - Business Administration
San Joaquin Delta College
Stockton, CA08-2025
High School Diploma -
Millennium Charter School
Tracy, CA05-2022
Skills
- Excellent customer service skills
- Excellent organizational skills
- Time Management
- Troubleshooting
- Problem Solving
- Task delegation
- Conflict de-escalation
- Ability to remain calm in high-pressure situations
- Verbal communication
- Written communication
- Bilingual (English and Spanish proficient)
- Team Lead
Timeline
Department Manager II
McDonald's
11.2020 - Current
Back of House Team Member
Panda Express
07.2020 - 11.2020
Associate of Arts - Business Administration
San Joaquin Delta College
High School Diploma -
Millennium Charter School
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