Maria Del Mar Castro
Employee
Queens,New York
Summary
Motivated and successful individual with experience in multitasking within fast-paced environments. Brings a range of skills to effectively support team members and customer needs, providing fast and high-quality dining assistance. Proficient in maintaining clear tables, clean floors, and stocked supplies. Known for strong relationship-building and time-management abilities.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Receptionist
Ophira Aesthetics
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
Pj Bernstein Deli Restaurant
12.2022 - 6 2023
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
HOST/ SERVER
LATINO BITES
10.2023 - 04.2024
- Receive and place customers at the respective tables
- Take orders in front of the restaurant for take out
- Answer calls to schedule and follow up on deliveries
- Packing food for orders that were not consumed inside the restaurant
- Restoring refrigerators, cutlery, containers, napkins, glasses and more
- Bring orders from the other restaurant to the restaurant because they were two different menus
- Clean at times when the flow of customers was lower
- Communicate by radio professionally
- Obey the manager's instructions
- Good personal presentation every day
- Serving tables and taking orders as a method of supporting my colleagues
- Bring food to the tables and pick up dishes or food as well
Crew Team Member
Raising Cane's Restaurants
07.2023 - 10.2023
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Greeted customers at drive-thru and took food orders.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
Delivery Expo
The Odeon
10.2022 - 06.2023
Busser
The Odeon
10.2022 - 06.2023
- Cleared tables to maintain high turnover rate and minimize wait times
- Followed safety and sanitation guidelines in accordance with local health regulations
- Wiped down and cleaned chairs, booths and highchairs
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Observed tables to tend to guest needs and identify customer service opportunities
- Notified manager of issues with equipment or breakage
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments
- Effectively multitasked within fast-paced environment
- Worked in close collaboration with team members to ensure customers received high-quality service
- Stocked service stations with ice, napkins and straws
FOH Team Member
Stickysfingerjoint
04.2022 - 10.2022
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
- Explained menu items, took orders and delivered food courses according to instruction
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Followed national, state and local safety, health and sanitation guidelines to protect guests
- Took to-go phone orders from guests following outlined procedures
- Filled soft drink cups and poured hot coffee and tea for patrons
- Packaged and bagged cooked food and prepared items
- Welcomed and thanked guests to demonstrate appreciation for patronage
Education
High School Diploma -
Rafael Pombo
Skills
Team Collaboration
Training and Mentoring
Multilingual
Money Handling
Heavy Lifting
Conflict Mediation
Office Management
Administrative Support
Customer/Client relations
References
- JUAN PJ BERSNTEIN, Manager, +1 631-276-1797
- JHON BEDOYA, Manager, LATINO BITES, +1 347-652-3058
- ANNA A, Manager, OPHIRA AESTHETICS, +1 640-228-0904
Personal Information
Age: 22
Timeline
Receptionist
Ophira Aesthetics
04.2024 - Current
HOST/ SERVER
LATINO BITES
10.2023 - 04.2024
Crew Team Member
Raising Cane's Restaurants
07.2023 - 10.2023
Cashier
Pj Bernstein Deli Restaurant
12.2022 - 6 2023
Delivery Expo
The Odeon
10.2022 - 06.2023
Busser
The Odeon
10.2022 - 06.2023
FOH Team Member
Stickysfingerjoint
04.2022 - 10.2022
High School Diploma -
Rafael Pombo
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