Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maria Del Mar Diaz

Orlando

Summary

Dynamic General Manager with a proven track record at Burger King, excelling in operations management and team leadership. Achieved significant sales growth through strategic planning and effective cost controls. Cultivated a high-performing team, enhancing customer relations and driving productivity while implementing robust inventory management systems.

Overview

10
10
years of professional experience

Work History

General Manager

Burger King
08.2017 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Assisted in recruiting, hiring and training of team members.

Supervisor

Warehouse SNS Signature
02.2015 - 06.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

High School Diploma -

ANA J CANDELA
CIDRA PR
05-2006

Skills

  • Team leadership
  • Challenge resolution
  • Operations management
  • Employee coordination
  • Customer relations
  • Strategic team guidance
  • Inventory control
  • Workforce scheduling
  • Goal setting
  • Effective verbal communication
  • Goal-oriented motivation
  • Labor cost controls

Accomplishments

Sales improvement

Timeline

General Manager

Burger King
08.2017 - Current

Supervisor

Warehouse SNS Signature
02.2015 - 06.2017

High School Diploma -

ANA J CANDELA

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