Maria De Los Angeles Camargo Espina
Sunrise,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty at Variedades Luciana, showcasing exceptional customer service and cash handling accuracy. Spearheaded quality control improvements at Scinex, significantly boosting process efficiency. Skilled in training and mentoring, adept at driving operational excellence and team performance.
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Key Holder Store
Steps New York
03.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Warehouse Inventory (ICQA)
Fanatics, Inc.
09.2023 - 01.2025
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
- Managed and maintained an efficient warehouse layout, maximizing storage space and facilitating easy access to materials.
- Assisted in maintaining accurate shipping schedules by coordinating with transport providers and processing necessary documentation swiftly.
- Streamlined warehouse inventory process by implementing a barcode scanning system.
Customer Service
Variedades Luciana
07.2020 - 12.2023
- Provided exceptional customer service for ideal experiences.
- Accurately handled cash register transactions while providing excellent customer service.
- Increased client retention through exceptional customer service and prompt communication.
- Increased client retention with exceptional customer service and timely followups.
- Trained and managed associates in customer service and sales techniques.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Established long-term customer relationships by providing exceptional customer service.
- Managed food resources, memorized orders, and coordinated customer service.
Quality Control
Scinex
06.2023 - 08.2023
- Inspected materials before assembly to verify compliance of quality control standards.
- Enhanced data accuracy by implementing strict quality control measures and procedures.
- Verified business transactions to assess compliance with quality control standards.
- Enhanced quality control processes by performing thorough inspections of calibrated instruments.
Education
Licenciado En Ciencias Juridicas Y Politicas - Derecho
Universidad Del Zulia
Venezuela. Edo Zulia 07-2018
High School Diploma -
U.E Jorge Viloria
VEnezuela. Edo Zulia09-2016
Asistente Administrativo - Business Administration
Instituto Tecnologico Logros
Venezuela. Edo Zulia09-2016
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Warehouse safety
- Order picking
- Teamwork and collaboration
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
ingles
Elementary
Timeline
Warehouse Inventory (ICQA)
Fanatics, Inc.
09.2023 - 01.2025
Quality Control
Scinex
06.2023 - 08.2023
Key Holder Store
Steps New York
03.2023 - Current
Customer Service
Variedades Luciana
07.2020 - 12.2023
Licenciado En Ciencias Juridicas Y Politicas - Derecho
Universidad Del Zulia
High School Diploma -
U.E Jorge Viloria
Asistente Administrativo - Business Administration
Instituto Tecnologico Logros
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