Maria De Los Angeles Santiesteban Garay
Perris,CA
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Enhanced service efficiency through comprehensive training programs and optimized inventory control, resulting in significant cost reductions. Adept at fostering customer relations and driving sales growth while ensuring compliance with health regulations.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
General Manager
Mcdonald's
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented training programs for staff, enhancing service efficiency and team performance.
- Managed inventory control, optimizing supply chain processes and reducing waste.
- Developed operational strategies, improving workflow and increasing productivity in restaurant settings.
- Mentored team leaders, fostering leadership skills and promoting a positive work environment.
- Enhanced safety protocols, ensuring compliance with health regulations and minimizing risks.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Photographer
Frida's Glamour
02.2013 - 01.2020
- Captured high-quality images for diverse events, showcasing artistic vision and technical skills.
- Collaborated with clients to understand their vision and deliver tailored photography services.
- Utilized advanced editing software to enhance photographs, ensuring professional-grade final products.
- Managed equipment inventory and maintenance, ensuring readiness for all assignments.
- Developed strong client relationships through effective communication and personalized service delivery.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Sales Associate
Diamond Studios
12.2008 - 01.2013
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized merchandise displays to optimize customer engagement and sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales targets and promote store promotions.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
GED - Gender Studies
Moreno Valley Adult School
Moreno Valley, CA08.2016
Photography
Covina Comunity College
Covina, CA09.2015
BBA - Food And Beverage Business Administration
Escuela Superior De Turismo (IPN)
Mexico06.1994
Skills
- Leadership and team building
- Operations management
- Problem resolution
- Team player
- Training and coaching
- Staff management
- Customer relations
- Staff training/development
- Inventory control
- Customer relationship management
- Verbal and written communication
- P&L management
- Labor cost controls
- Process improvements
- Employee development
- Performance evaluations
Certification
Serve safe State of California 2023
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Professional Working
Timeline
Photographer
Frida's Glamour
02.2013 - 01.2020
Sales Associate
Diamond Studios
12.2008 - 01.2013
General Manager
Mcdonald's
GED - Gender Studies
Moreno Valley Adult School
Photography
Covina Comunity College
BBA - Food And Beverage Business Administration
Escuela Superior De Turismo (IPN)