Maria De Los Angeles Tovar
Lockhart,TX
Summary
Accomplished Patient Service Coordinator with a proven track record at Austin Regional Clinic, enhancing patient care through effective problem-solving and strong organizational skills. Excelled in patient registration and insurance verification, significantly improving customer service satisfaction. Fluent in Spanish, adept at fostering patient relationships and streamlining processes for efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Service Coordinator
Austin Regional Clinic
01.2024 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Contacted insurance company to verify patient coverage before visit.
Patient Administrator Assistance
Ascension
08.2023 - 12.2023
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient's insurance eligibility and benefits coverage.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Increased accuracy of billing procedures by thoroughly verifying insurance coverage details before appointments.
ATM Services Specialist
University Federal Credit Union
09.2017 - 08.2023
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Collaborated with cross-functional teams to develop and implement service improvements.
- Coordinated with suppliers to secure cost-effective inventory contracts while maintaining high-quality standards for all products/services provided.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Teller Supervisor
University Federal Credit Union
01.2015 - 09.2017
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted bank's products and services by consistently cross-selling to customers.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Cross-sold credit cards, loans and other bank products.
Teller
Wells Fargo
02.2013 - 01.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
High School Diploma -
Akins High School
Austin, TX05.2006
Skills
- Strong Organization
- Patient Registration
- Problem-Solving
- Insurance Verification
- Customer Service
- Spanish Fluency
- Multitasking and Organization
- Team Collaboration
- Money Handling
- Patient check-in
- Relationship Building
- Payment Processing
Timeline
Patient Service Coordinator
Austin Regional Clinic
01.2024 - Current
Patient Administrator Assistance
Ascension
08.2023 - 12.2023
ATM Services Specialist
University Federal Credit Union
09.2017 - 08.2023
Teller Supervisor
University Federal Credit Union
01.2015 - 09.2017
Teller
Wells Fargo
02.2013 - 01.2015
High School Diploma -
Akins High School
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