Maria De Lourdes Lopez
Norco,CA
Summary
Dedicated, enthusiastic, and flexible Bilingual Business Administrator with a BS degree in Business Administration with a concentration in Accounting from the University of California, Riverside. Possesses strong administrative skills and over 12 years of customer service experience, working with numbers and with computer office applications in the medical field as a Health Center Office Administrator, Receptionist, Biller, and Manager Assistant. Excellent working with numbers, greeting and checking in patients, scheduling new appointments, answering phone calls, handling payments, and maintaining inventories. Reliable team player with a positive attitude. Willingness to learn and grow in all areas and to take on added responsibilities to help the team to achieve company goals.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Clinical and Administrative Medical Assistant
Health Pointe Medical Group
Ontario, CA
02.2020 - 11.2021
- Greeting, check-in, and scheduling over 100 patients per day.
- Answered over 100 phone calls daily and handling patients’ requests
- Effectively supporting front and back teams when needed throughout the health center and affiliates alleviating and improving workflow
- Patient Intake and Vitals check
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Translated English into Spanish
Assistant Business Office Manager
East Side Community Center (Planned Parenthood)
San Jose, CA
05.2016 - 04.2019
- Completing in a timely manner all tasks and reports improving productivity and efficiency
- Prepare minutes and reports for staff members and management
- Effectively handle and solve patients’ requests and complaints over the phone and in person
- Effectively supporting front and back teams when needed throughout the health center and affiliates alleviating and improving workflow
- Management of records for staff and patients
- Handle billing and proper payment collection
- Efficient and effective inventory control
Front Desk, Medical Records & Payment Poster
Mar Monte Community Center (Planned Parenthood)
San Jose, CA
10.2011 - 04.2016
- Processed 40 medical records request from outside providers according to facility, state, and federal law
- Communicated effectively with staff, patients, and insurance companies by email and telephone
- Kept an accurate log of requests for medical information and records
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
- Printed, photocopied, and scanned medical records in digital format for easy retrieval and accessibility
- Prepared and released medical records to other medical facilities requesting patient history and information
- Greeting, check-in, and scheduling patients’ appointments
- Insurance verification and explanation of benefits to patients and staff members
- Collected and Posted Patient Payments and Insurance Deductibles
- Bank deposits, daily and monthly payments reconciliation
- Petty Cash custodian
- Translated English into Spanish
Education
Bachelor of Science - Business Administration And Accounting
University of California, UCR
Riverside, CA 09.2021 - 06.2023
AA Degree - Business Administration, Accounting
Norco Community College
Norco, CA 01.2019 - 07.2021
Clinical And Administrative Medical Assistant - Health Care
Health Staff Training Institute
Ontario, CA 12.2019 - 02.2021
Diploma - Small Business Accounting
Norco Community College
Norco, CA 01.2020 - 06.2020
Individual And Small Business Tax File Preparer -
Norco College
Norco, CA 08.2020 - 12.2020
Office Secretary - Business Administration
Norco Community College
Norco, CA 08.2019 - 12.2019
Norco, Ca Certificate - Accounting Technology And Bookkeeping
Norco Community College
Norco, CA 01.2019 - 12.2019
Medical Coder And Insurance Billing
TeckSkills of San Jose
San Jose, CA 04.2009 - 06.2010
Certificate, Office Administrative Assistant - Business Administration
San Jose Unified School District
San Jose, CA 05.2009 - 07.2010
Skills
- Microsoft Office and accounting computer applications:
- Word, Outlook, Excel, PowerPoint, and Outlook
- QuickBooks
- Bilingual (English/Spanish)
- Fast Learner
- Multitask
- Database Entry and Administration
- Trustable, and reliable team player and lone worker
- Excellent Customer Service Management
- Payroll Knowledge
- Familiar with most insurance including Medicaid, HMOs, and PPOs
- Telephone Etiquette
- Efficient Clerical Support
Additional Information
- AWARDS AND ASSOCIATIONS , 2017 Customer Service Award from Planned Parenthood Mar Monte 2015 Award for Outstanding Job as a Certified Covered California Enroller and Customer Service at East Side Community Center received from Santa Clara County Community Partnership. Honors Dean List: 4 consecutive semesters in Norco Community College. Member of the Phi Theta Kappa Honor Society. Community Service Volunteer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
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