Maria De Lourdes Torres
Edinburg,TX
Summary
At Molina Healthcare, I enhanced client satisfaction and streamlined case management processes, leveraging my expertise in documentation and cross-cultural sensitivity. My proactive approach led to improved efficiency and effectiveness in client care, showcasing my ability to multitask and communicate effectively across multidisciplinary teams.
Overview
12
12
years of professional experience
Work History
Case Manager Intern
Molina Healthcare
10.2012 - Current
- Performed comprehensive assessments of client progress.
- Enhanced documentation processes for better reporting outcomes.
- Sourced community resources to address clients' needs effectively.
- Enhanced client satisfaction through thorough evaluations.
- Maintained consistent communication to address client concerns.
- Upheld confidentiality standards in line with HIPAA guidelines.
- Actively engaged in training sessions.
- Increased efficiency in the intake process by creating streamlined documentation templates for new client files.
- Supported program evaluation efforts by gathering data on key performance indicators related to client outcomes.
- Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
- Collaborated with multidisciplinary teams to provide comprehensive services tailored to clients'' unique needs.
- Enhanced client satisfaction by developing personalized care plans tailored to individual needs.
- Assisted clients in navigating complexities of healthcare system, ensuring they receive appropriate care.
- Managed a diverse caseload while maintaining organized records and effectively prioritizing tasks for optimal results.
- Streamlined case documentation, ensuring accuracy and timely access to client information.
- Enhanced team efficiency by sharing insights and strategies in regular case review meetings.
- Established referral system with local agencies to expedite access to specialized services.
- Improved client access to community resources through diligent research and network building.
- Developed and maintained strong relationships with clients, enhancing trust and cooperation.
- Supported clients in setting realistic goals, leading to increased motivation and engagement in their care plans.
- Monitored progress towards service plan goals.
Education
License Vocational Nurse - Nursing
South Texas College
McAllen, TX12.2012
Skills
- Case management expertise
- Cross-cultural sensitivity
- Research and evaluation
- Cross-Functional Teamwork
- Client Relations
- Critical Thinking Abilities
- Effective Multitasking
- Consistent Dependability
- Cross-Functional Teamwork
- Effective communication
- Documentation skills
- Self motivation
- Maintaining client records
- Behavioral management
- Care coordination
- Computer literacy
- Professionalism
- Policy understanding
- De-Escalation Techniques
- Time management abilities
- Confidentiality Practices
- Document management
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Intern
Molina Healthcare
10.2012 - Current
License Vocational Nurse - Nursing
South Texas College
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