Maria Del Pilar Alvarez

• Created promotional materials for catering services and maintained a strong online presence to support marketing efforts.
• Processed client requests for events, including breakfasts, luncheons, and dinners, ensuring accurate and timely service.
• Supervised special instructions for each department and followed up on all service requests to ensure client satisfaction.
• Managed invoicing, payments, and client loyalty programs, maintaining up-to-date client lists and information.
• Coordinated special promotions for key dates throughout the year, enhancing client engagement and retention.
• Identified and tested system issues, contributing to operational efficiency and improved workflows.
• Compiled complete recipe information for the kitchen and maintained a photographic file of dishes for consistency.
• Provided support in event production, staffing, and deliveries as needed to ensure smooth operations.

Vice President of PTA
La Florida School, Mexico

• Organized parent participation initiatives to support school social events.
• Planned, strategized, coordinated, and executed special events and fundraising activities.
• Managed vendor relationships, procurement of event supplies, and event decorations.
• Oversaw the School for Parents program, including selecting and contracting speakers.
• Planned and coordinated the annual national school congress.
• Supported treasury functions, including committee audits and financial oversight.
• Led special projects such as school photography, yearbook design, and printing.

• Coordinated event schedules and timelines, adapting to unexpected challenges and changes.
• Collaborated with cross-functional teams to ensure smooth event execution and successful outcomes.

• Established performance expectations for the team, monitored progress toward goals, and provided constructive feedback to drive continuous improvement.
• Empowered team members by delegating responsibilities based on individual strengths and expertise.
• Resolved conflicts among team members, fostering a positive and collaborative work environment.
• Cultivated an inclusive and diverse team culture, promoting respect and understanding among all members.
• Oversaw the development and implementation of training programs for travel customer representatives in call centers and concierge services.
• Implemented a follow-up process for special Centurion travel customers to enhance service quality and satisfaction.