Maria Del Pilar Garcia Perez
Englewood,NJ
Summary
Results-driven and highly organized professional with extensive experience in sales, administrative management, procurement, internal control, and quality assurance. Proven ability to deliver exceptional customer service, optimize operational processes, and lead teams to achieve organizational goals. Skilled in building strategic supplier and client relationships, managing budgets, implementing internal audits, and enhancing compliance and governance systems. Adept at balancing operational efficiency with high-quality standards, ensuring seamless execution of administrative, financial, and sales processes across diverse industries, including retail, healthcare, construction, and corporate services.
Entrepreneurial | Proactively identified opportunities and implemented innovative solutions, driving growth, efficiency, and value creation in projects and initiatives.
Analytical | Applied critical thinking and data-driven approaches to assess complex situations, identify trends, and make informed decisions that enhance outcomes.
Dynamic | Maintained energy, flexibility, and adaptability in fast-paced environments, responding effectively to challenges and shifting priorities.
Service-Oriented | Delivered attentive and solution-focused support, anticipating client and team needs to ensure satisfaction and positive results.
Overview
12
12
years of professional experience
Work History
Sales Associate
LOFT Store
Paramus, NJ
05.2025 - Current
- Provided exceptional customer service by assisting clients in selecting products, ensuring each visit aligned with the brand’s values and enhanced the shopping experience.
- Maintained a well-organized and visually appealing sales floor, contributing to an inviting and professional store environment.
- Supported sales goals by actively promoting products, meeting targets, and processing transactions accurately and efficiently.
- Collaborated with team members to deliver consistent service excellence, fostering a cooperative and customer-focused workplace.
Administrative and Purchasing Coordinator
Prever Prevision General S.A.S
Manizales, Colombia
05.2022 - 10.2022
- Established strategic relationships with current and potential suppliers to strengthen partnerships and optimize negotiations, benefiting the company’s purchasing outcomes.
- Coordinated and efficiently managed the allocated budget, ensuring adherence to organizational purchasing policies and financial guidelines.
- Oversaw suppliers, contractors, and third parties, supervising the preparation of purchase orders and ensuring timely and accurate procurement processes.
- Analyzed quotations and procurement options to select the most advantageous solutions aligned with organizational needs and objectives.
Internal Control and Quality Leader
Nestor Buitrago Trujillo
Manizales, Colombia
10.2021 - 05.2022
- Planned, directed, and controlled the Internal Control and Quality Management System through continuous monitoring and effective audit practices.
- Ensured compliance with organizational standards, procedures, and policies across all company operations by developing and executing financial, systems, contractual, operational, and process audits.
- Supervised the implementation and enhancement of risk management and organizational management systems, strengthening overall corporate governance.
- Identified process improvements and implemented corrective actions, promoting efficiency, compliance, and high-quality organizational performance.
Regional Administrative Director
Estatal de Seguridad LTDA
Pereira, Colombia
06.2017 - 11.2020
- Conducted internal audits and efficiently managed contracts and administrative processes, ensuring compliance with organizational policies and procedures.
- Oversaw budget allocation, service quotations, and procurement processes, including bidding procedures, to optimize resource use and operational efficiency.
- Prepared timely management reports, provided client support, and verified regional warehouse procedures to maintain smooth daily operations.
- Coordinated corporate event planning, managed company facilities (including the on-site cafeteria/casino), and ensured the availability of resources necessary for seamless business operations.
Integral Analyst
Salud Total EPS-S S.A
Manizales, Colombia
09.2015 - 05.2017
- Managed administrative processes related to patient enrollment, billing, account management, admissions, and medical record maintenance, ensuring accurate and timely handling.
- Provided guidance and customer service to users in compliance with current healthcare regulations, supporting claims and authorization processes.
- Assisted in the processing of medical leaves and coordinated required documentation for medical authorizations, ensuring operational efficiency and regulatory compliance.
- Directed patients to appropriate in-network or in-house providers and participated in the authorization and legal validation of surgeries and medical procedures, maintaining high-quality standards in healthcare services.
Administrative Assistant
Salud Total EPS-S S.A
Manizales, Colombia
02.2015 - 08.2015
- Processed and issued licenses, permits, registrations, enrollments, reimbursements, and other official documents, ensuring compliance with established requirements.
- Collected, verified, recorded, and managed documentation and forms, including applications, contracts, and requisitions, following institutional procedures and guidelines.
- Utilized both manual and computerized systems to maintain accurate records and streamline administrative processes.
- Prepared routine reports and provided information to staff and the public regarding applicable rules and regulations, ensuring transparency and precision in all administrative tasks.
Sales Manager
Constructora Las Galias S.A
Pereira, Colombia
12.2013 - 05.2014
- Established effective initial client contact, providing accurate and informed guidance to foster trust and drive sales.
- Developed strategies to generate customer interest and demand, conducted market research, and prepared quotations aligned with commercial conditions.
- Coordinated teams, implemented new sales strategies, and supported the development of innovative projects to drive company growth.
- Advised clients on financial considerations, ensuring informed purchasing decisions and strengthening long-term customer relationships.
Education
Completion Certificate - English as a Second Language (ESL)
Bergen Community College
Paramus, NJ01.2025
Specialization in Senior Management - Business Administration
Universidad Nacional De Colombia
Manizales, Colombia01.2018
Internal Auditor of Integrated HSEQ Management Systems - ISO 9001:2015 – ISO 14001:2015 – OHSAS 18001:2007 (Transition ISO 45001)
Universidad Católica De Pereira
Pereira, Colombia01.2018
Training Course - Internal Auditors of Integrated HSEQ Management Systems under ISO 19011:2018
Universidad Tecnológica De Pereira & QLCT Certification Body
Pereira, Colombia01.2018
Training and Update Course - Internal Auditors in International BASC Standard V5:2017
BASC
Pereira, Colombia01.2018
Bachelor’s Degree - Business Administration
Universidad Nacional De Colombia
Manizalez, Colombia01.2017
Skills
- Microsoft Office
- Google Drive
- HSEQ/ISO Software
- Purchasing and Budgeting Software
- Teams
- Zoom
- Google Meet
- Quality Assurance Software
- Customer service
- Conflict resolution
- Goal oriented
- Relationship building
- Cash register operation
- Multi-tasking strength
- Inventory control
- Process improvement
Technical Competencies
Microsoft Office, SharePoint, Google Drive, HSEQ/ISO Software, Purchasing and Budgeting Software, Teams, Zoom, Google Meet, Quality Assurance Software
Education Certifications
- Completion Certificate, English as a Second Language (ESL), Bergen Community College, 2025
- Bachelor’s Degree, Business Administration, Universidad Nacional de Colombia, 2017
- Credential Evaluation, SpanTran (NACES Member)
- Specialization, Senior Management, Universidad Nacional de Colombia, 2018
- Internal Auditor, Integrated HSEQ Management Systems ISO 9001:2015 – ISO 14001:2015 – OHSAS 18001:2007 (Transition ISO 45001), Universidad Católica de Pereira, 2018
- Training Course, Internal Auditors of Integrated HSEQ Management Systems under ISO 19011:2018, Universidad Tecnológica de Pereira & QLCT Certification Body, 2018
- Training and Update Course, Internal Auditors in International BASC Standard V5:2017, BASC, 2018
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Sales Associate
LOFT Store
05.2025 - Current
Administrative and Purchasing Coordinator
Prever Prevision General S.A.S
05.2022 - 10.2022
Internal Control and Quality Leader
Nestor Buitrago Trujillo
10.2021 - 05.2022
Regional Administrative Director
Estatal de Seguridad LTDA
06.2017 - 11.2020
Integral Analyst
Salud Total EPS-S S.A
09.2015 - 05.2017
Administrative Assistant
Salud Total EPS-S S.A
02.2015 - 08.2015
Sales Manager
Constructora Las Galias S.A
12.2013 - 05.2014
Completion Certificate - English as a Second Language (ESL)
Bergen Community College
Specialization in Senior Management - Business Administration
Universidad Nacional De Colombia
Internal Auditor of Integrated HSEQ Management Systems - ISO 9001:2015 – ISO 14001:2015 – OHSAS 18001:2007 (Transition ISO 45001)
Universidad Católica De Pereira
Training Course - Internal Auditors of Integrated HSEQ Management Systems under ISO 19011:2018
Universidad Tecnológica De Pereira & QLCT Certification Body
Training and Update Course - Internal Auditors in International BASC Standard V5:2017
BASC
Bachelor’s Degree - Business Administration
Universidad Nacional De Colombia