Maria Romero
Seattle,WA
Summary
By prioritizing work and employing advanced administrative skills, I significantly improved employee management processes, fostering a productive environment and securing professional growth through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Operations Support Technician
Din Tai Fung
Seattle, WA
06.2021 - 07.2025
- Worked closely with Human Resources to support employee management and organizational planning.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Provided advice on HR related topics such as performance reviews and disciplinary actions.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Supported recruitment with interview scheduling and candidate job offers.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Processed onboarding paperwork for new hires and rehires.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Handled confidential information with discretion and integrity.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Assisted candidates with application processes by answering questions about application and providing I-9 forms
- Assisted with payroll processing by entering employee hours into the system.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Reconciled invoices on a regular basis.
- Assisted in the preparation of monthly financial statements and reports.
Tax Preparer Assistant
DBC Income Tax
Seattle, WA
01.2019 - 04.2024
- Organized files in an orderly fashion both electronically and physically according to established procedures.
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Answered questions from clients regarding their specific tax situation.
- Input data into the company's software for preparation of returns.
- Corresponded with clients via email or phone to obtain additional information needed for filing taxes.
- Assisted in preparing audit defense packets for IRS audits.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Verified accuracy of calculations on all prepared documents.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
- Prepared 1040 forms as well as supporting schedules A, B and C accurately and efficiently.
Skills
- Microsoft
- Paycom
- HotSchedules
- UKG Pro
- Toast
- Crunch Time
- Open Phone
Languages
Spanish
Native/ Bilingual
English
Professional
References
- Miguel Garcia | (425) 351 8261
- Daisy Anar | (206) 898 3314
Timeline
Operations Support Technician
Din Tai Fung
06.2021 - 07.2025
Tax Preparer Assistant
DBC Income Tax
01.2019 - 04.2024