
Dedicated Retail and Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, while administrating 5-Star Customer Service.
- Exceeded sales goals for the company.
- Raised product exposure by providing comprehensive demonstration and sample application of the brand.
- Provided excellent customer service.
- Demonstrated first class resolution of customer service issues.
- Trained and mentored staff, enabling them to provide outstanding customer service, generate volume sales and brand comprehension.
- Created appealing merchandise visuals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Exceeded sales goals..
- Managed operations, staff and procedures.
- Trained, mentored and motivated team to provide first class customer service.
- Maintained professional demeanor by staying calm when dealing with customer issues.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Successfully achieved performance targets set by the Boutique Manager,
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- dentified and communicated customer needs to supply chain capacity and quality teams.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Successfully achieved performance targets set by the Boutique Manager,
- Bilingual
- Customer Service Management
- Business Management
- Retail Operations Management
- Goal Setting
- Issue Resolution
- Recruiting and Hiring
- Performance Improvement
- Training Management
- Employee Motivation
- Sales Coaching
- Inventory Management
- Team Player
- POS Systems, Cash Handling,Transaction Processing
- Strategic Planning
- Direct Sales
- Client Relationship Management
- Staff Training
- Business generation