Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Denise De Bedout

Summary

Dedicated Retail and Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, while administrating 5-Star Customer Service.

Overview

34
34
years of professional experience

Work History

Business Manager, Brand Leader Ambassador

Estee Lauder/ Dillards
01.2021 - Current

- Exceeded sales goals for the company.

- Raised product exposure by providing comprehensive demonstration and sample application of the brand.

- Provided excellent customer service.

- Demonstrated first class resolution of customer service issues.

- Trained and mentored staff, enabling them to provide outstanding customer service, generate volume sales and brand comprehension.

- Created appealing merchandise visuals.

- Monitored daily cash discrepancies, inventory shrinkage and drive-off.

- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.

- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently

- Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Manager

Sephora
01.2019 - 12.2021

- Exceeded sales goals..

- Managed operations, staff and procedures.

- Trained, mentored and motivated team to provide first class customer service.

- Maintained professional demeanor by staying calm when dealing with customer issues.

- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Boutique Manager

Bare Minerals
01.2008 - 12.2019

- Managed team of full-time and part-time staff, trained new workers and monitored performance.

- Identified and communicated customer needs to supply chain capacity and quality teams.

- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.

- Successfully achieved performance targets set by the Boutique Manager,

Assistant Boutique Manager

Bare Minerals
01.1990 - 12.2000

- Managed team of full-time and part-time staff, trained new workers and monitored performance.

- dentified and communicated customer needs to supply chain capacity and quality teams.

- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.

- Successfully achieved performance targets set by the Boutique Manager,

Education

Early Stimulation And Literature

Madrid Compliance University
Madrid, Spain
04.1990

Skills

- Bilingual

- Customer Service Management

- Business Management

- Retail Operations Management

- Goal Setting

- Issue Resolution

- Recruiting and Hiring

- Performance Improvement

- Training Management

- Employee Motivation

- Sales Coaching

- Inventory Management

- Team Player

- POS Systems, Cash Handling,Transaction Processing

- Strategic Planning

- Direct Sales

- Client Relationship Management

- Staff Training

- Business generation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Business Manager, Brand Leader Ambassador

Estee Lauder/ Dillards
01.2021 - Current

Assistant Manager

Sephora
01.2019 - 12.2021

Assistant Boutique Manager

Bare Minerals
01.2008 - 12.2019

Assistant Boutique Manager

Bare Minerals
01.1990 - 12.2000

Early Stimulation And Literature

Madrid Compliance University
Maria Denise De Bedout