Maria Diana Alonso
Santa Ana,CA
Summary
Dynamic Order Processing Clerk with a proven track record at Ultra Faucets, enhancing order accuracy and streamlining processes. Skilled in data entry and customer service, I foster teamwork and prioritize tasks effectively, contributing to improved delivery times and customer satisfaction. Recognized for reducing errors and maintaining meticulous records in high-volume environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Order Processing Clerk
Ultra Faucets
Irvine, CA
03.2024 - 03.2025
- Manage high volume of calls and emails efficiently.
- Expedited urgent orders through close coordination with shipping carriers, ensuring prompt delivery for time-sensitive requests.
- Reduced order discrepancies by maintaining up-to-date knowledge of inventory levels and product availability.
- Facilitated interdepartmental communication to resolve order-related issues quickly, resulting in smooth operations across the organization.
- Improved customer satisfaction by promptly addressing inquiries regarding order status, shipping details, and product specifications.
- Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges.
- Contributed to team efficiency by cross-training in various roles within the order processing department, ensuring seamless coverage during absences or peak periods.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Recommended merchandise and services that would meet customer needs.
Shipping and Receiving Clerk
Calfresco
Anaheim, CA
06.2018 - 03.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
General Manager of Food Service
Pick Up Stix Fresh Asian Flavors
Huntington Beach, CA
06.2013 - 04.2018
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 12 team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Continuation - Customer Service
Santa Ana College
Santa Ana, CA04-2026
High School Diploma -
Saddleback High School
Santa Ana, CA06-2011
Skills
- Teamwork orientation
- Deadline oriented
- Data entry proficiency
- Accuracy and precision
- Sales order processing
- Data entry skills
- Order tracking
- Updating logs
- Quick learner
- Customer service
- Phone and email etiquette
- Self motivation
- Work prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Processing Clerk
Ultra Faucets
03.2024 - 03.2025
Shipping and Receiving Clerk
Calfresco
06.2018 - 03.2021
General Manager of Food Service
Pick Up Stix Fresh Asian Flavors
06.2013 - 04.2018
Continuation - Customer Service
Santa Ana College
High School Diploma -
Saddleback High School