Maria Dina Apodaca
Buckeye,Arizona
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Personal Nutrition
02.2017 - 05.2022
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
English-as-a-Second-Language Education
Maricopa Community Colleges - Rio Salado Community College
Phoenix, AZ12.2023
Bachelor of Arts - Graduate in Legal Sciences
Univesidad Francisco Gavidia
2748 San Salvador, El Salvador CP 110109.2003
Skills
- Dependable and responsible
- Complaint Resolution
- Excellent communication
- Information Security
- Computer skills
- Self-directed
- Time management
- Problem-solving
- Adapt to diverse groups
- Bilingual Customer Services
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Personal Nutrition
02.2017 - 05.2022
English-as-a-Second-Language Education
Maricopa Community Colleges - Rio Salado Community College
Bachelor of Arts - Graduate in Legal Sciences
Univesidad Francisco Gavidia
Similar Profiles
Aldina PrefontaineAldina Prefontaine
Sous Chef at Kristin McCaig Nutrition Personal Chef ServicesSous Chef at Kristin McCaig Nutrition Personal Chef Services
Sean KeySean Key
Independent Distributor/Owner at Key Nutrition & Energy/Dallas Nutrition HubIndependent Distributor/Owner at Key Nutrition & Energy/Dallas Nutrition Hub
BRITTANY COUVILLIONBRITTANY COUVILLION
Business Owner & Entrepreneur at DAB Nutrition & Katz NutritionBusiness Owner & Entrepreneur at DAB Nutrition & Katz Nutrition
Tyler HornTyler Horn
Warehouse Specialist at REIWarehouse Specialist at REI
Kimberly R NaughtonKimberly R Naughton
Benefits & Eligibility Agent-Unemployment Tax at Department of Economic SecurityBenefits & Eligibility Agent-Unemployment Tax at Department of Economic Security