Maria Divine Grace Aguinaldo
Honolulu,HI
Summary
Highly-motivate dental office manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated manager expertise, including competitive offerings, pricing and market positioning.
Overview
6
6
years of professional experience
Work History
Dental Office Manager
Gentle Touch Dental Care
07.2021 - 10.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 8.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Accounting Assistant
Hawaiian Paradise Coffee
08.2021 - 03.2022
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Transferred data and documents to facilitate system migration and software updates.
- Coordinated with external auditors to resolve discrepancies.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Assistant Manager
Suzie
03.2021 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Sales Associate
Cole Haan
11.2019 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Accounting Clerk
Family Food Distributors
08.2020 - 01.2021
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Tracked expenses to comply with budgets.
- Generated comprehensive reports for senior management, covering key financial metrics.
- Completed biweekly payroll for company personnel.
- Assisted in review and revision of budgets based on business needs.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
Shift Leader
Jack In The Box
09.2019 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Point of Sale Associate
Paradise Lagardere
08.2018 - 06.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with special services, account updates and promotional options.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Enhanced store revenue by upselling products and suggesting additional items during checkout process.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
- Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.
- Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.
- Managed cash registers efficiently, balancing drawers at the end of each shift with accuracy and diligence.
- Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Performed daily opening and closing duties, ensuring that the sales floor was ready for business each day.
Cook
Buffalo Wild Wings
08.2018 - 01.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Caregiver
Kelly's Vista Villa
11.2017 - 07.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
No Degree -
Governor Wallace Rider Farrington High School
Honolulu, HI05.2015
No Degree -
Waipahu High School
Waipahu, HI05.2015
GED -
Moanalua Community School For Adults
Honolulu, HI04.2014
Skills
- Electronic Dental Record (EDR)
- Schedule Management
- Budget Management
- Office Meetings
- Workflow Coordination
- Patient Care
- Patient Relations
- Payment Plans
- Scheduling
- Medical Records Management
- Appointment Coordination
- Inventory Control
- Continuous Learning
- Empathy and Compassion
- Staff Supervision
- Performance Monitoring
- Computer Literacy
- Time Management
- Problem Solving
- Employee Training
- Financial Management
- Dental Office Management
- Goal Setting
- HIPAA Compliance
- Decision Making
- Customer Service
- Team Building
- Process Improvement
- Written Communication
- Multitasking Abilities
- Record Keeping
- Treatment Planning
- Human Resources
- Patient Scheduling
- Office Administration
- Dental Software Proficiency
- Employee Development
- Hiring and Training
- Schedule Oversight
- Work Planning and Prioritization
- Staff Development
- Team Development
- Staff Training
- Employee Coaching and Mentoring
- Shift Scheduling
- Lead Generation
Languages
Filipino
Full Professional
Timeline
Accounting Assistant
Hawaiian Paradise Coffee
08.2021 - 03.2022
Dental Office Manager
Gentle Touch Dental Care
07.2021 - 10.2023
Assistant Manager
Suzie
03.2021 - 07.2021
Accounting Clerk
Family Food Distributors
08.2020 - 01.2021
Retail Sales Associate
Cole Haan
11.2019 - 04.2021
Shift Leader
Jack In The Box
09.2019 - 08.2020
Point of Sale Associate
Paradise Lagardere
08.2018 - 06.2019
Cook
Buffalo Wild Wings
08.2018 - 01.2019
Caregiver
Kelly's Vista Villa
11.2017 - 07.2018
No Degree -
Governor Wallace Rider Farrington High School
No Degree -
Waipahu High School
GED -
Moanalua Community School For Adults
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